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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Company offered multiple estimate quotes. Settled with one their team suggested. HVAC immediately began over heating - they cut directly into the unit to release heat. Fast forward 6-7 months and now its summer. Central Air does not work. Unit freezes over. Unit has been inspected by a 3rd party and determined to be over sized and will never run properly. Akian does not respond to phone calls in a timely manner (over 24 hours). I would like an engineer to come on site and redo the calculations to officially determine what the problem is and then have Akian get the system to run properly. Would like to be a priority to the company and not put on the back burner.Customer response
07/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.