Business ProfileforIntegrated Development Corporation

We purchased a home from Integrated Development Corp ( ********************************* and *****************************) in June 2022 with a 1 year home owners warranty. We encountered issues with the installed hot water heater not producing a reasonable amount of hot water and also leaking. ***** issues were raised during the 1 year warranty period. A plumber came out and could not find anything wrong with the unit so a technician from the manufacturer came out to do an assessment in March of 2023. He found two issues with the installation:1. The room is smaller than they specify for that heat pump unit 2. The unit is rated for water intake temp at a minimum of 12 degrees above what it is getting now As a result of these two installation issues, the hot water heater is not functioning as expected. In response to our communication of this ******* replied and assured us in writing that "whatever it takes to resolve this we will" and "I want to figure this out for my own education and of course do right by you guys." ***** communications are attached to this complaint. I proceeded to follow up multiple times over the last 6 months and received no reply. This week we finally received a response from him stating that they would not resolve this and that this was a "usage issue" which is a direct contradiction to what the manufacturer stated and what was provided to ******* 6 months before. Additionally, this installation issue should be covered under the warranty as he selected the unit and installed it in a way that does not meet the criteria specified on the unit.