Customer ReviewsforDestination Wedding Travel, Inc.

I recently attended at wedding at *********** in ********** and used Destination Wedding to book my reservation at this all inclusive resorts. I booked a premium package room with 2 queen ***** as my sister and I were sharing the room to attended a family wedding.Upon arrival we were given a room with a king size bed and pullout sofa bed. The resort and the travel agency told us that our room reservation was a "request" and as a "request" it was not guaranteed. In the exact verbiage I received from ********************* of Destination Weddings "the premium pkg was guaranteed but the bedding was not."Additional, the premium package I paid for included ****** services to help me navigate nuances of ***********. After 48 hours of no responses from the ****** who was assigned to me neither ****** nor **************** acknowledged the lack of services. In fact ******'s response to me was "traveling can be difficult."Neither ***** nor ****** offered any assistance to help me utilize the premium benefits I had paid for. I should have realized this might have been a problem. Many of the emails I sent when making travel arrangements went unanswered and any request I made to have a phone conversation were dismissed.In short I would never, ever use this company in the ********** is impossible to speak with anyone...a major cue..they are not at all responsive. The fact that they consider a room reservation a "request" that does not need to be honored is beyond ethical.

As the Maid of Honor at a recent destination wedding, I must express my disappointment with Destination Wedding Travel, Inc. This experience was marred by incompetence, leading to financial and logistical issues.The agency's primary failure was mishandling our reservation, resulting in an unexpected $2,000 charge at the resort for essential wedding areas. This was a critical oversight. Additionally, the agency's promises of airline priority proved empty, as my baggage was lost, and there was no effort to assist or resolve this issue.Transportation arrangements were equally bungled, taking us to the wrong airport terminal and adding to our costs. Our travel agent's response to these issues was alarming. She lacked basic comprehension and professionalism, showing bewilderment instead of offering solutions when faced with the lost baggage and extra charges.Her shock at the suggestion of being helpful highlighted the agency's inefficacy. It's hard to understand the value of a travel agency that fails to provide basic services, especially when these can be easily managed through a simple online search.In conclusion, our experience with Destination Wedding Travel, Inc. was both frustrating and expensive. The agency demonstrated a lack of professionalism, poor communication, and an inability to provide essential services. This rendered them ineffective in planning what should have been a joyous occasion. I strongly advise against using their services for any travel planning, especially for significant events like destination weddings.

Destination Weddings has reviewed the room requested and paid for against what was given to the client and the room category is the same.  If there are additional questions regarding the stay on property, we encourage customers to contact *************************************************************** directly. 

Do not use Destination Weddings. Reach out directly to resorts or hotels. We did in a single day what they failed to accomplish in 6 weeks.They embarrassed us on top of wasted time and money. They asked us to send out Save the Date emails and that the contract was complete, but moments later we are getting calls from guests that the rooms were double what they expected. We had to cancel our wedding plans and start from scratch.If it was not for our guests reaching out and asking about the price difference, Destination Weddings would have remained happily silent or unaware of this massive error. When we followed up and asked them to honor the original prices, dates, and terms of our signed agreement, Destination Weddings said the hotel never actually signed their end of the contract. There was no way to hold them to anything. We gave them another chance to find a new hotel, speak to management, anything...But in the end they sent a single email with zero urgency.To highlight how incompetent they were; within hours of looking on our own we were able to book and sign room agreements directly with another resort in the area for the dates we wanted. As opposed to 6 weeks of "work" with Destination Weddings. The only point Destination Weddings served was to waste our time, give us a feeling of uncertainty about our wedding, and waste $250 on non-refundable down payment. Completely useless service. Work direct with the resorts and hotels.

Destination Weddings regrets to hear of the frustrations that occurred during the initial stages of planning.  We have confirmed all monies have been refunded.  If you feel this is not the case, please reach out to ***************************************************************. 

I wish I could give them a negative zero rating. ************* - BEWARE!!!!!! DO NOT....I REPEAT DO NOT!!! Book your dream wedding using this business. I am a recent bride (4/22/203) and I got married at the gorgeous Sandals in ****** *******. As a bride, I was worried about my dress, decor, food, etc. but least did I know my biggest issue would be having the travel agent from h*** ******************* the travel agent provided by destinationweddings.com was very pleasant and knowledgeable in the beginning but after the contract was signed I begin to notice my wedding was not a priority anymore. She blamed my guests, Sandals reps and everyone in between but in the end it all balled down to her lack of professionalism, failure to respond to calls/e-mails from my guests as well as the groups department at Sandals. In the end, my wedding invoice to include all my decor items selected for my wedding got cancelled due to non payment (mind you my group contract was paid out 3 months prior to my wedding but she failed to properly submit payment to Sandals) I didn't receive any of my credits for the rooms booked (I had 55 rooms booked and was supposed to receive 3 comps rooms credit), she failed to reimburse guest for cancellations, failed to get me my 6 days room upgrade to my contract and the list goes on. Mostly destinationweddings.com does not take any responsibility for these agents as they are independent contractors and don't bother contacting them through the website because they don't respond at all. Do your research about this company because based on these reviews its a common practice. Notice on their website there isn't any contact information if you are having issues with the travel agents so you have to come here to leave a honest review. But clearly they are monitoring the BBB website. Worst mistake ever!!!!! Again Brides BEWARE!!! Lastly, if you book a contract using them if you run into problems at the resort the resort will only speak to the travel agent.

Destination Weddings appreciates the feedback and has since been in contact with this customer. 

S.u.s.a.n W.u.l.f is the worst. Steer clear of her. She is very unorganized and will lie to you and ignore you. And I mean for months!!! She is the type to mess everything up with your reservation and then turn into the victim. Book directly with the resort you want to get married at. These agents have zero pull. You can learn everything by speaking with the resort concierge.

Destination Weddings appreciates Ms. ******* taking the time to submit feedback regarding her experience. We have followed up with the customer directly.