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ComplaintsforJeffco Fibres Inc
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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Good morning, I purchased a gel memory foam mattress that I suspected was causing allergies. I removed the cover and my suspicions were correct. I see mold. My mattress came with a 10 year warranty, I'm at year seven. How do I receive a replacement? Both overstock and Bed Bath are still selling these mattresses. *** **** * ******* has informed me to contact the mattress company to open a claim for the mattress. This purchase is still within warranty. As I have expressed to the customer rep. at select luxury/ why are these calls handled by people from other continents that are not familiar with US policies and not locally?Business response
05/20/2024
Good afternoon,
The original complaint was against *** **** *** ******* lack of assistance with their issue. However though *** **** *** ****** should have assisted, we informed the customer that we would step in and assist since they were unwilling to help the customer.
We have contacted the customer, asked her for more information, and set up a warranty claim for her. She needs to complete the claim information in order for us to evaluate and respond to her.
We will reach out to her again to ensure she received our emails and that she is able to access and complete the claim.
Thank you,
******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.