ComplaintsforDealer Direct Logistics

• Initial Complaint

  08/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At a high level, on/abt June 30, 2021, I bought a 2020 CPO Giulia from Alfa Romeo of Birmingham, who secured and coordinated the shipping of the car to me via their relationship with Dealer Direct Logistics. My wife signed for the car when it arrived on July 5th, pulling it into our garage. Upon arriving home a few hours later and driving the car around the block, it became immediately obvious to me that something was wrong with the car - there were a number of alerts on the car's dashboard and the steering was very difficult to control. I alerted the dealer immediately the next day and had roadside assistance tow the car to Alfa Romeo of Hurst, who upon thorough inspection, discovered the damaged steering racks/rods, a $6k-$7k minimum repair cost. I have had a number of calls with the dealer and Dealer Direct Logistics, all resulting in no movement. I need BBB's help to resolve this issue and get my car repaired as soon as possible. Thx, Landry ***-***-**** ****************

  Business response

  08/30/2021

  Business Response /* (1000, 5, 2021/08/13) */ Good afternoon, We received a call 2-3 days after the vehicle in question was delivered (from the Dealership), reporting that damage was found under the vehicle near the suspension. As always, we instructed the dealership to reply with pictures and we would review the BOL. The BOL (Bill of Lading) is the legal document that certifies condition of the vehicle from pick up and delivery, and the Bill of Lading specifically states that the customer at delivery is responsible for doing a thorough inspection of the vehicle, inside and out, before accepting condition of the vehicle, and that once signed, the carrier and any and all agents are not responsible for any reported damages. We certainly understand your frustration, but we did our investigation and part of that investigation showed that the vehicle had an 8 mile discrepancy (according to the Sales Manager) from the time of delivery until the time of the reported damage. We waited for any evidence that could be provided to show the damage occurred during transport, but no evidence was provided. We also tried to convince the customer to speak to the owner of the actual trucking company who was willing to help out even if they didn't cause the damage but the customer refused. We went to the limits we could go to in a case where the BOL was given to the customer at delivery and the customer inspected the vehicle and found no damage and then signed for the vehicle. Thanks Consumer Response /* (3000, 8, 2021/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Dealer Direct Logistics response. Dealer Direct has responsibility for the damage that occurred before the car reached me. Furthermore, I shared the "evidence" with Dealer Direct via email on July 16th, but they have not taken any further action. As they stated in their response, Dealer Direct has asked me, the consumer, to reach out to their contractor directly; which IMHO, is an unreasonable ask/expectation.

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