ComplaintsforAlactronics, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 19, 2021 , Alactronics received a piece of audio gear I sent them for repair. Since that time the owner has said the unit was repaired and only needed him to do a "final inspection". It has been over 6 months and the unit has not been returned after numerous communications with ***************** about his intent to do so, "as soon as he can", which has has been the excuse over and over and over since then. He has ceased communication with me since November 29th 2021.Customer response
01/22/2022
I have not heard from the business in response to my complaint. And the last communication that I received from them at all was on Nov.29th 2021.
It has now been 7 months since they 1st received the piece of audio equipment.
Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I shipped three pieces of pro audio equipment to Alactronics **** for repair. They are (2) Urei LA4 compressors and one Moog MKPE parametric equalizer. Total current value of this equipment is approximately $3,000. We had corresponded via email, and they agreed to service these units and return them to me within a few weeks. They confirmed that they were received on January 27, 2020. Over the next few months, more emails were exchanged as well as a phone conversation with the owner, *****************. He told me the LA4s were finished and the Moog EQ just needed a little more work. That was on June 18, 2020. I followed up with more email inquiries over the next few months, and on December 23, 2020, *** responded to say that he would ship them back to me after the New Year (2021). He has not responded to my emails or phone messages since. I was finally able to speak with someone at their office earlier this year. I explained the situation and they promised to look into it and call me back, but no one ever called. I have made countless calls to their office and sent further emails in an attempt to reach anyone there who may be able to help. It will soon be two years since they received my equipment. These are fairly rare, vintage units and have great importance to me beyond their monetary value. All I want is to pay Alactronics **** what is owed and get back what belongs to me. I have even offered to drive the several hours from ** pick them up in person so they do not have to bother shipping them. I don't know what else to do at this point.Customer response
11/13/2021
I have not heard from the business in response to my complaint. I have been calling them daily, but no one answers the phone. I have also emailed them and sent a message on ********* Again, no response of any kind.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.