2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lynn B
1 star03/27/2024
I want my money! I signed up for membership and then sprained my ankle so bad I couldnt walk so I informed them that I couldnt walk literally couldnt even work and was having physical therapy for 6 months atleast but they still went ahead and charged me a monthly fee of $149.00 and yes this might not be much to this business but its a whole lot for me as an individual! I have begged them to give me my money back for the last SIX MONTHS and they literally refused !! At best they are ignoring my emails as I type this review and of course they never take calls! All I want is my $149 back!!! Per their policy if someone gets injured , their membership is canceled if they submit a doctors note . I submitted 2-3 doctors notes but they still charged my card and have refused to give me my money back! ****************** and *** the owner all of them must be held accountable for treating a good willing customer like me the way they did it was not my fault that I got an ankle sprain and couldnt walk for at least 6 months and am still suffering from my injury! I even asked them to send me a check to my address on file which is the easiest way to refund anyone if their excuse is that they are having trouble sending funds to my bank but they couldnt even send me a check!!!! I sent many emails asking how far my check has gone and they just ignored me let alone refusing to send the money to my bank! And my friend who signed up for their challenge also got duped by them ! She had to beg them for months for her refundReview from Annepsi P
1 star05/03/2022
If I could give this place a 0 star I would! I signed up for a membership after wanting to try the 6 week challenge. Ryan had trouble taking my initial payment in the beginning and I should have known then that this was gonna be a process. He never went over any of the fees or never mentioned that they were having a promotion. Well it went completely downhill from there! I had to stop working and at that point had only taken 3 classes in one week. I asked explained to them that I had to cancel my membership and Ryan emailed me stating it was a $195.00 cancellation fee. That was never mentioned even when he was trying to figure out how to get my initial payment. I bit the bullet and said just cancel it and then they also proceeded to charge me for another month! So I basically paid $600 for 3 measly classes! I will be sure to NOT recommend ANYONE there and I know a lot of people. So anyone who sees I love kickboxing in West Boylston make sure you ask for every detail or else you will get screwed!
iLoveKickboxing Response
05/06/2022
Annepsi - thank you for your comments. I am sorry to hear about your experience. This is definitely not the standard of service our customers have come to expect from us. Normally when a client requests termination, we attempt to touch base with them to review their individual situation. Unfortunately when we attempted to make contact to review your options and discuss your situation, you declined speaking with us and requested we move forward with the terms of our contract. If in the future you change your mind and would like to speak with us - we would like to make up for your disappointment. Joe - Owner ILOVEKICKBOXING - West Boylston
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