Business ProfileforSpecialty Commerce Corporation

Date of purchase 5/30/2024, Total amount including shipping and fees: $52.03. Issue: Purchase arrived 6/4/2024 smelling like perfume, poor quality, too big. My order was a previously returned order. Ordered 18W, received 2X. Immediately wanted to return item. Looked at packing list which said Exchange and Credit Only. Called Especially Yours regarding this. Was told all clearance items cannot receive a payment refund. Told representative, that information was not found on or below the photo and description of the item on the website, not found on my order invoice received by email, but representative refused to take responsibility. Also, should you want to return the item, Especially Yours will practically keep almost all of your purchase price including shipping and fees. I want a FULL REFUND of $52.03 and nothing less. Fraudulent practices, bait and switch, and omitting the necessary information within the item description and on the order invoice showed their intent to be fraudulent. I've included the proof. The picture of the item submitted to BBB is the exact same item, except it's in a velvet material. The item I ordered was conveniently removed from their website, but I included one like it because it's listed as "clearance." Therefore, you can clearly see that the No Refund, Credit Only is not list for the buyer to make an informed decision before spending their money. Again, I want a FULL REFUND of $52.03 due to their depictive practices and a used, ****** returned item.