Business ProfileforBayside Build and Remodel Inc

I am filing this complaint to address an unresolved issue re: a const project undertaken by Bayside Build and Remodel, ***** a 400 sqft in-law unit built for my 80-year-old mother.The project commenced in Apr23 and concluded in Sep23, with two outstanding issues remaining. Firstly, there was an issue with the grading in the backyard, resulting in substantial flooding in the basement of the in-law unit. We took it upon ourselves to rectify this problem by installing a drywell, which has effectively resolved the flooding issue.However, the primary concern remains with the Pioneer Mini Split unit installed by Bayside, which has never functioned since its installation, consistently displaying an E9 error code. Despite numerous attempts to resolve this matter through correspondence with Bayside, the issue persisted without resolution.As winter approached, and with no progress from Bayside, in Nov23 I engaged an independent licensed HVAC installer to diagnose the problem. Regrettably, diagnostic testing concluded that the system was irreparably damaged, necessitating a complete replacement at a cost of $7,250. I promptly notified Bayside of this finding, prompting them to order a replacement unit. However, only the outside unit was installed, with no attention given to the inside unit or the lines connecting the two. Consequently, the E9 error code persists, and my mother has had to rely on a portable electric heatera significant fire hazardfor warmth throughout the winter months.Due to the demands of my profession as a tax accountant, my ability to pursue resolution of this matter was limited during the busy tax season. Nonetheless, sporadic communication with Bayside yielded no progress in rectifying the issue. Now, after six months of patience and persistence, I find myself in desperate need of assistance and resolution. Given the unacceptable living conditions endured by my elderly mother, I trust that immediate action to address this matter satisfactorily.