Business ProfileforASR Hardwood Floors, LLC

ASR hardwood floors were hired to install the hardwood floors at my house in October of 2022.In a few months after installation, the floors started to lift, dip and cup in multiple places. I had notified the owner of ASR hardwood floors and asked that he comes back to address and fix those issues. He told me that he is away on an extended vacation and there is no one from his company who could come to address the issues in his absence. However, upon his return and my persistence, we made arrangement to meet at the house to address the issues. He stormed into the house, started to yell at me, and did not even want to look at the floors! I showed him couple of areas where the floors were lifting and separating, and he said, "If this does not return back to normal by summer, I will come back to fix them in July!" I tried to show him other areas of concern, but he would not listen or look at the floors! Before leaving, he said if I try to pursue any legal action against his company, he will make sure that his brother who did sanding and finishing the floors, will not come back to finish the floors!I did contact the owner of ASR floors throughout the summer and asked for him to come back and fix the floors, but he has not returned any of my phone calls or texts. Till this day, he has not come back to address the issues, even though the floors are under warranty.I am asking for BBB to get involved and to keep this company responsible and accountable for their work. As far as for the public and customers, I want them to know that this company is very unprofessional. The owner is nice only until he seals the deal. After being paid, the company does not want to hear of any issues. The owner is extremely unprofessional by yelling and blaming others. He does not take any responsibility for his work and does not supervise his workers! I would warn others of this man's business practice and tell people to stay away from doing business with this company!