Customer ReviewsforNESCOR

This does not even deserve one star! Took advantage of a senior citizen with pricing but I had no choice to finance. Install two sliding glass doors by people that didn't even speak English which started the whole frustrating issue. Sloppy work. One sliding glass door has had issues from the get-go.. John H***** the sales person told me if I need anything going forward to contact him with any type of problem. Construction manager Brian came out a couple of times to look at the issues and try to have them repaired. He told me not to contact John H***** because now he and I are friends for life with their warranty . Still not going right I have called him he is now ignoring me. Call in to speak to John H***** and was just told he was on the other line, I left a voicemail. Did not call me back, I called back only to find out that another agent told me he is out of the office for a couple of days. This company lies to you. They get your money and then they could care less about issues that you have with their products. It really is true I read some of the reviews and people saying the same exact review for their customer service which is absolutely horrible! You have a construction manager, Brian at your home while he's on the phone cursing out afinancial agent, Cindy because she keeps going in and bothering another person in their office was totally unacceptable and inappropriate.. they will get their day in court! I have no choice but to contact legal authorities.... I am left with a screen door that will not slide and is stuck and construction manager knows about it but obviously it's not going to do anything.. sliding glass doors are very hard to open and close because they are not sliding correctly and they could care less about Pat as well even though they came to adjust which was still not helping

In response to Ms. G******* review. First and foremost, we did NOT take advantage of a senior citizen. We have been in business for many, many years and have customers of all ages. I would like to point out that it would be discrimination to have not offered our products and services to Ms. G****** based on her age, which is not our practice. Not to mention, the individual she has been dealing with, John H*****, is a senior himself, still happily working at age 70. She was unhappy that he had been unable to return her call in what she thought was a timely fashion, even though she had been told that he had a death in the family and would be out of the office for a couple of days for bereavement. I don't think it unfair to allow an employee to grieve and we didn't want to insert a new individual to deal with Ms. G****** so felt it was best to wait for John's return. As far as the installers not speaking English, again we do not discriminate, and it sounds like a personal problem with Ms. G****** and foreigners. As a matter of fact, our General Manager is a Cuban immigrant himself. We have tried and tried again to make Ms. G****** happy. We have been trying to work with her to get her screen door to operate the way she wants it to, even though my service techs say it's working properly. The last time we were out she gave our service tech a 5 star review and signed our service completion form which states she is satisfied. She has called our office swearing at our receptionist, sent John H***** a text to have our office "stop calling her", and has been rude to everyone she encounters over the phone. Which is it? Call and abuse my employees or allow contact with us to again, try and make you happy with a product that is working correctly. I do know she is waiting on one part (a screw cover) that I can't make get here any faster than it is. Maybe she has heard on the news that there is a supply chain issue due to Covid and we can't readily get parts as quickly as we once did. As far as bad reviews, we have hundreds of thousands of customers, and it would be unrealistic that we are not going to get the occasional bad review. Even so, we always do our best to make homeowners happy and answer every complaint that comes into the office.

Total BS on their part but definitely to be expected! If they would take the time to have someone come out again they can see that the installers did not properly install the frame around the door on the outside. We have had heavy winds up in our area for days and the awning has been lifting up with the wind because the installers put another screws on one side of the Frame and put chew on the other side. Omar was the only nice one that came out and fixed the screen door. The problem now is the frame was not properly installed on the inside. It appears every time you call these people because you have an issue and they will not except any photos because I have tried and asked Brian, the construction manager or whatever his title is tells me it is not necessary. How else can I prove the issues? I spoke to Brian last week on the past issue and he still has not returned the phone call as to when someone will be out to fix the issue with the frames not being screwed in on both sides of the doors. I don't make up this it is clearly visible and because he will not except any photos, it is very frustrating because it is not my fault that there is one issue one right after the other. I trusted them that the installation would go smoothly and obviously it did not. The installer did not understand me or pretended that he didn't. Omar told me directly that he understands English he just chooses to pretend that he doesn't so again, that is not my problem. Again I will say that they are very polite to you, then they get your money and whenever there is an issue they give you attitude. Yes, I have been very frustrated with them and if I was not my attitude would have been a lot nicer. They supposedly have a lifetime warranty that if anything goes wrong I was tall to call Brian directly.
As far as John H***** goes, I called one morning and whoever answered the phone told me that he was on another line and that she would have him call me or I could be connected to his voicemail. I waited and waited and no phone calls. I called again and that is when I was told that he was out on bereavement. They do not communicate in that office and they tend to tell little white lies to the customers would definitely not appreciated.. I will say it again, John H***** told me to call him no matter what! When I told Brian the construction manager that he told me not to deal with him anymore and that he and I would be lifetime friends because he is in control of the repairs and installation that John has nothing to do with it. I get the runaround every time I call them I get passed off to different people and that is not right! I suspect they will come back with another version of another lie so they can say what they want to hand. I would never ever recommend them to anyone and I am very sorry that I ended up having the work done from them. If you read other reviews on Google or their Facebook page you will see that there are many many customers that totally agree with me as far as customer service politeness