![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforN. Hannoush Jewelers of Mass., Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
So we had bought an engagement ring beginning of 2022. We were told it was hannoush original. So handmade by them! As we were told it's warrantied for life as long as we keep up with the year inspections, and we have! Had some diamonds lost on the band part and it was fixed! Happened a 2nd time and it was fixed again for nothing! Then I went around March of this year to have my inspection and notice a couple months later that again there were 2 diamonds missing on the band part! So we went back and the guy that was helping us tried saying that it's because of the size of my ring! Then said the diamonds could have gotten loose from the day I had it inspected and then cleaned that day! Then proceeded to say there was nothing he could do for us! So we left and got ahold of the gentleman that we had originally bought it from! He had us bring it back and there was no charge on the paperwork I received that day because it's a hannoush original! Then we got a call a week later stating on a message that we had to pay $325 for it because of the new management! I was in shock! What happened to the warranty? We ended up going there to talk about this situation and again was told we had to pay $275 for it now because management is all over him! So we brought up the whole hannoush original warranty and he said I know and I'm sorry. I had no choice! We are appalled at this situation! This company should not say one thing then do another! It's false advertising. And we would like our money back and will never do business with this company again! It's really upsetting getting lied to!Business response
06/26/2024
Good morning, I am sorry about what happened at the store and that your experience was not met to our expectations. We can offer the refund for you. Please let me know what day works best for you to visit the store and get refunded or we can mail you a check.
Thank you
*********************************
Hannoush JewelersCell: ************
Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also we would prefer having a check mailed to us! Address is *******************************************
Sincerely,
*********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.