ComplaintsforE and J'S Landscaping Service

• Initial Complaint

  07/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the Fall of 2021, I requested a "leaf clean up" of my yard. Previous to that, L and J Landscaping had been mowing my lawn weekly for a rate of $50/mow, which was customary to the area charges for weekly mowing. As a result of how well they were doing, I requested a lawn clean of my leaves on/or about October 2021. They came in early November, while I was at work, and removed the leaves from my yard. I only have trees that drop leaves in the front yard. When I returned from work, the leaves had been removed and no further communication was had (except for a ****.)I received a **** on/or about November 10th for "Mowing/Fall Clean **" in the amount of $445. The typical going rate for leaf removal and a mow is $150-250. I was shocked. Needless to say. Then, despite zero communication from me, they *claim* to have returned for a second lawn clean up on/or around December 6, 2021. Not only did I not ask for this second "clean up," but I saw no evidence of such as all the leaves were gone (again I only have leaves in my front yard but pay the rate for an entire yard normally - which I am find with - which is typically $150-250.) The charge for this service (that did not occur) was $395.Again, I never authorized or requested a second clean up. I saw no evidence of such either. I left a voice message, and received no response back. I keep receiving bills (including interest). I would like BBB to reach out and discuss this matter with the company. I would like all interest fees waived, any collection activity (if any) stopped, and I would like my first **** adjusted to an appropriate amount. I don't believe I should pay double the going rate (for the first clean up) for half the leaves of a typical yard, and I certainly don't believe I need to pay for a second service that I not only did not authorize, but I don't believe ever occured.Please let me know if you need further information.Thank you

  Customer response

  07/08/2022

  Hi,

  I received your response to my BBB claim.  I'm sorry there was some confusion.  My complaint is not what they charged.

   

  My complaint is that they are charging me *twice* for a yard clean up.  I authorized (and will pay their crazy fee) for the *one time* service that I requested.  They are charging me for *two* services (that I didn't authorize and don't even believe they even did the second time.)

   

  I didn't ask them to do two clean ups.  It's an unauthorized service. 

  Business response

  07/08/2022

  Dear BBB,

  We performed mowing services for this customer from 6/25/21 - 8/21/21. I had to suspend services after 8/21/21 due to non payment. Payment was finally received on 10/12/21 for said mowing services dates listed above. At that time customer asked for an estimate for fall cleanup service which i was hesitant to give because of this customers payment history. A written estimate was given to customer on 10/18/21 for fall cleanup *********************** in which was explained clearly that two cleanups would be performed (one in early November and a final cleanup in late November - weather permitting) which allowed us to work into the first week of December with two prices on the estimate - $445 & $395 based on yard size/tree cover, labor, dumping fees, fuel, insurance. Customer confirmed estimate on 10/20/21 via phone call and gave approval for fall cleanup services. Once the fall cleanups were completed on 11/10/21 and 12/6/21 we billed customer for above charges. No payment received. We then send overdue balance statements every 30 days with accrued finance charges from overdue balance. After 30 days we also try contacting customer with phone number on file to reiterate payment options of credit cards, debit cards, or even a payment plan if there was a financial difficulty. As of today 7/8/22 (seven months later) no phone call has been returned, no payment has been made and this customer is disputing our charges.  We look forward to receiving payment in full for services we provided. Thank You BBB

  -*********************** / Owner

  E & Js Landscaping Service

  ************

  Customer response

  07/11/2022

   
  Complaint: 17539921
  
  I am rejecting this response because:

  There was no written estimate ever given nor was there ever a verbal estimate given.  I would never have authorized such.  ************ is well known for doing this.  BBB and other sites have reviews listing unauthorized services.

  One phone call occured where I requested a Fall clean up.  No price was given.  No mention of a second clean up was stated.  I have had many clean *** over the years.  There has *never* been the need for two nor has there ever been a price so high.  Had I been quoted two clean *** at that price, I would of declined.  I propose they accept payment for the only clean up I authorized (the first) which is already double the price of a normal fall clean up. 

  
  Sincerely,
  
  **********************************************

  Business response

  07/19/2022

   

  Dear *******,

  Thank you for your attention to this complaint. We have passed along this information to our business attorney to handle this matter going forward. We havent had any communication with ************************ after sending her numerous 30 day overdue balance statements for the past seven months until she reached out to you at the BBB most recently. We look forward to receiving our overdue balance and all legal fees incurred in the collection of this debt. Thanks again.

   

  *********************** / Owner

  E & Js Landscaping Service

  P. O. Box 239

  ****************, ** 01090

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩