ComplaintsforLongwood Eye & Lasik Center

• Initial Complaint

  03/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I have been contacting them since December 2021 regarding an invoice/bill I received, when calling the recording states to push 4 if the service date was before 3/2021, when I press that it says the mail box is full and hangs up, so I call back a pick bill after 3/2021, and am advised that I have to speak to the other billing department, I explain the problem and they take my information and say they will forward it to them and someone will get back to me. Well every week I call back and get the same response, so yesterday I receive a new invoice/bill and now its change to a larger amount same invoice # and date of service, I call and same thing happens, mail box is full, so I call the other billing department and Speak with *****, yes this time I got a name and she added me to the email that she was sending to the other billing department. well I still haven't received a call back again. This is now going to affect my child's credit, and I have also paid the co payment which was the fee on the statement dated 12/21 and attached is copies of my back statement from Oct 2021 when it was paid and the two invoices/bill. I have also asked to speak supervisor to get this straightened out will no help. Also I have spoke to my insurance company and this claim was paid.

  Business response

  05/05/2022

  Business Response /* (1000, 19, 2022/04/05) */ I've looked into the matter and do not see anything is owed by ****************** and do not see an outstanding bill and there is no money owed at this time. Please call ****** the Practice Manager at ************ ext *** or email me at ******************** and send me a copy of the bill. Consumer Response /* (3000, 23, 2022/04/06) */ ***Document Attached*** I have upload copies of both bills and a copy of my bank statement showing the payment for the bill dated 12/14/21 and it was paid in Oct 2021 per my bank statement. This account is for my dependent *********** who is on my health insurance and I paid the co payment. I have contacted ****** and left a message today 4/6/2022 Business Response /* (1000, 26, 2022/04/18) */ Thank you for submitting your patient statement and bank statement, I will send it to our billing team. Consumer Response /* (3000, 28, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Finally have heard back from the billing office and they billed the wrong insurance company and because it has taken so long for them to respond it is to late for them to bill it to the correct insurance company. If they had contacted me when I first called this wouldn't be an issue and now, I feel that they should write this off and accept the 45.00 copayment that was made.

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