Business ProfileforBertera Subaru Of West Springfield

I purchased a 2020 Subaru Crosstrek Premium in December 2019 that I decided to trade in for a 2021 Crosstrek Sport in September 2021. I purchased both vehicles from Bertera Subaru in West Springfield, MA. I called Subaru of America and received a loyalty coupon for $500, which was an element of my final decision to purchase the vehicle. Ashley in the finance department included the $500 in my contract price rather than taking it off, and she had me pay for it up front. She wanted to make sure it would be approved, and she promised me that the $500 would be refunded to me once the coupon was approved. (Wasn't the coupon approved when Subaru of America provided it to me?) I have been told on numerous occasions by my salesperson, Darrick, that the coupon was indeed approved, but no one could find the refund check. Now, my calls to the dealership are simply ignored and not returned. This has been disappointing as there were many hiccups and miscommunications during the purchasing process that cost me money, stress, and time off work, and I was depending on that $500 just to make up for what I lost on account of the errors made by ******* and its employeessuch as my salesperson losing one of my key fobs, which six months later has finally been replaced and programmed after many long and useless trips down to the dealership. This awful car buying experience has truly made me want to not only switch dealerships but switch car brands as well. I don't appreciate their bait and switch techniques, and I feel terrible for the people who don't understand what they are signing in the finance office. What Bertera is doing is borderline criminal and at the very least, grossly unethical. To anyone who might read this, be sure to read your sales contract thoroughly. Go line by line and ask questions about EVERYTHING that you don't understand, and do your research and price shopping before accepting any of their additional items. Or better yet, go elsewhere.