Business ProfileforThe Cove at Yarmouth

We have been guests at The Cove for over 20 years. More recently, our stay included an offer for a gift certificate at The Loft ( the resorts restaurant) in exchange for attending a vacation plan seminar facilitated by ****************** Solutions (PLS), presented by ***********************. In short, we own a timeshare, and a vacation home in West Yarmouth; we only attended for the gift certificate-- as we repeated for *********************** (PLS rep), and ***********************, the manager who was reportedly the only one who could convey the gift certificate. We watched the room empty, and the price drop on the membership offer, with every "no". We were then offered a way to get out of our time share; join PLS, pay $800 transfer fee, be out. What we found out after 4 months of waiting for the transfer, is that it's not a transfer at all. *********************** promised us (the only reason we joined) that we would be out of our timeshare with no caveats if we paid the fee, and provided the documents ****** Transfers required we would be relieved of our timeshare. Title Transfers, the company we thought we were paying to transfer title to PLS is in the business of selling, not transferring. We did not need PLS for that; they said whatever they needed to to get the sale. To date, our timeshare has not been transferred nor sold. PLS refuses to rectify the situation, to add insult to injury, their only response is to take advantage of the vacation membership we didn't want in the first place. At our most recent stay at The Cove, PLS is offering an 8 day/7 night bonus vacation to the first 25 guests to return. The Cove is complicit in these high pressure sales, and has not ONCE responded to the MULTIPLE complaints.