ComplaintsforDataChem Software, Inc
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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have taken one of their certification online prep course. Since i did not pass my certification exam. They offer a money back policy. However , i have mailed the necessary paperwork and been told by them i would receive my funds back. Of course, still no funds. I feel that i have given them plenty of time for this resolution and response.Business response
09/22/2022
Hello,
I am responding to the complaint filed by **************************** Below is a summary of my understanding of the situation.
August -- *************************** mailed a request for a full refund based on Datachem Software's Money Back Offer
August 15th - The request was received by Datachem Software.
August 16th -- A full refund was issued to the credit card used to purchase our product. I assume *************************** never noticed the credit on her statement.
September 7. Datachem Software received an email from *************************** stating that she had not received the refund and giving us until the end of the week to respond to her.
September 8 - I replied to *************************** with the details of the refund and a copy of the receipt.
September 7 - *************************** filed a complaint with the BBB.
I think we erred in not sending *************************** an email at the time the refund was issued. And unfortunately this led her to file a complaint. I did send *************************** an email within 24 hours of her contacting us again on the 7th. However she appears to have filed a complaint the same day she contacted us to state her dissatisfaction.
I am not familiar with how BBB complaints work. Is there some way to have this removed, or can I addend the complaint to provide details of the situation?
Thanks,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.