Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 11th 2024 - November 12th ************ 1500$ Then took the truck back in with the same issues as before on December 12th - January 3rd cost me 3400$ Now the truck is still experiencing the same issues as it was when I brought it in there and they just say they fixed what was wrong. Clearly not and they are just conducting trial and error at my expense.

  Business Response

  Date: 02/24/2025

  BBB spoke to the business down below is the business response.
  
  

  McGovern GMC has all intentions of working with Mr. Couture to resolve his concerns in the most cost-effective way. As of 1/30/2025 Mr. Coutures truck is at McGovern GMC being evaluated and we're working towards a proper diagnosis and fix. He has also been provided with a courtesy vehicle to drive until we have the resolution. At this time, it seems Mr. Coutures most recent concern is unrelated to previous repairs, and we will be in touch with Mr. Couture in a timely manner with our findings.

   

  Update as of 2/4/2025 - McGovern GMC has properly diagnosed and repaired all related items at no cost to Mr. ******** Mr. ********* vehicle is back in his possession fully repaired.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealer at the end of August, right away I began having issues and after going back and forth with the dealer and telling them I will file a BBB complaint they finally agreed to repair the vehicle at no cost to me. I received the car back end of November and was told all issues with the vehicle including the replacement of the motor, the same day I received the car back I noticed it still was not driving correctly so I called the dealer back and they picked up the car and now saying the vehicle now needs a transmission replacement. The dealer is going to do a vehicle buyback, I paid 3 months of payments to ********* bank on this car in the amount of $380 each and never had the vehicle in my possession. The dealer did provide a loaner car while they were fixing my 2017 Lincoln MKZ for approx $23,000 but I feel in good faith the dealer should owe me back my 3 payments I made on the vehicle that I will now not have any longer. I was sold a 2017 Lincoln MKZ by this dealer that had multiple issues with it and needed two major repairs, the engine and now the transmission along with a few other things. The dealer provided me with an SUV loaner and at one point also loaned me a pickup truck which I felt uncomfortable driving and is costing me more money in gas than if I had the sedan I purchased from them, the dealer is refusing to pay me the 3 month payments I made and I would like some help on how to move forward and seek the money from there.

  Business Response

  Date: 12/09/2023

  After reviewing the circumstances of the purchase, McGovern Buick GMC has decided to move forward with buy back as previously offered. This includes compensation for 3 payments, along with previously discussed details shared with our customer. McGovern Buick GMC will reach out to ***** to finalize the transaction. 

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife's vehicle was diagnosed on July 28, 2022 as having a bad transfer case that was in need of replacement. The transfer case was replaced with a brand new transfer case from another GM dealer (Diamond in ******, **). This did not solve the problem. We called to have a refund of the diagnosis fee for improper diagnosis ($171.23 paid). The dealership would not refund the fee. We are seeking reimbursement of that fee paid as the issue was misdiagnosed.

  Business Response

  Date: 09/06/2022

  We were able to address this issue internally, refund for diagnostic has been issued to customer.