Customer ReviewsforUnited Site Services

We have had so many problems with this United Site Services after they purchased the company we had been using previously. Do not use them. The biggest issues that I have with them is attempting to resolve any questions or issues you may have. The customer service employees are unable to call anyone in management...everything is done via email. I have been attempting to resolve a dispute on an invoice for 3 months now and they are now threatening to send me to collections even though I have placed inquiries on this invoice multiple, multiple times over email and phone (sometimes twice a day). I am always told the same thing...they are sending the request to credit and I should give it 24-48 hours to hear back. I NEVER hear back. Highly, highly unprofessional. We have, of course, moved on to another company. I entreat you to spare yourself many hours of frustration and do NOT use this company.

Hello,I apologize for the inconvenience. We have issued a credit based on the conversation from December 27th. If you do not receive it please let us know.

Their customer services folks are nice enough but every time I've had an issue (billing, services, basically anything), I've had to reach out several times to get it resolved. And half the time the next sales rep I talk to doesn't seem to know anything or see anything on my customer sheet about my issue. Last summer we had issues getting the potty serviced so they did end up crediting us - after much hubbaballoo. But even then, they messed up the amount, they messed up invoices, they were supposed to refund our credit card but kept giving us credit memos on our account (which aren't helpful when you don't want to do business with them). They are just a mess. I ended up settling on an amount that I guess made sense to refund us (although I think it should have been more, but they changed invoices behind my back without consulting me and none of the sales reps could figure it out either). Anyway, I thought we we're settled but somehow we get a collections notice in the mail without anyone even telling me we owed money, BECAUSE WE DIDN'T! They owed us money and still sent some random/incorrect amount to collections. I worked through with a sales rep to land on an amount they owed us. They wouldn't refund the card so they said they'd mail a check in December. Mind you, the money they owed us was from services not rendered in JULY, they "mailed" a check in December. It is now May and NO CHECK! I've been emailing with the same sales rep (about 20 correspondences since December) She looped in her supervisor - he has not responded once. She looped in the Refunds team - no response from them. I guess we just aren't getting the money they owe us. It's not worth my time or energy to take this to small claims court. But wow, horrible business practices. Sales reps are nice, but not helpful. Management, Refunds, and and Billing departments not even sure if any humans actually work here. Just give me my money. Their business is poop...literally.

******************* spoke with ***** and will be refunding her for the amount she was promised (about $40) to resolve this issue. 

AWFUL, AWFUL SERVICE. ON SITE SERVICE DOES NOT SHOW UP AS AGREED. CORPORATE SUPERVISORS GIVE LIP SERVICE TO CORRECTING THE PROBLEM BUT DO NOTHING.