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ComplaintsforCanal Toys USA
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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company sells knowingly defective products. They sell a glow jar toy that is advertised to light up, however the lights do not work. i received one as a gift and cannot find the store that sells the toy to attempt to get a replacement through the retailer. I contacted the manufacturer and they claim they cannot help. In looking for retailers, it is apparent that this is a known defect yet the company continues to sell the defective product (presumably because most people probably don't attempt to recover the minimal cost).Business response
03/18/2022
Business Response /* (1000, 5, 2022/03/01) */ The integrity and quality of our products are extremely important to us. We always appreciate feedback and can assure you that we would not knowingly sell defective products. As a manufacturer, we ship products directly to our retailers and do not have inventory or sell direct to consumers. We acknowledge that it is possible for a product to become damaged or broken and for this reason we support our retailers so that they can provide a full refund or exchange should there be any issues with the product. Satisfaction is one of our top priorities. Unfortunately at this time we are unable to send a replacement directly to this consumer and recommend that it be returned to the seller or place of purchase for a refund or exchange. Again we apologize for any inconvenience this may cause. Consumer Response /* (3000, 7, 2022/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response does not offer any remedy. It is also not possible to determine where this is purchased from when it is a gift. Business Response /* (4000, 10, 2022/03/10) */ We have contacted the consumer and this matter has been resolved. Consumer Response /* (2000, 12, 2022/03/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.