Business ProfileforEdible Arrangements

Thursday 03/07/24 i did an order in the value of $145 to be delivered at the same day at this unit, order number w01192816741, Saturday 03/09/24 i got a call from the manager telling me to go pick up the two days old arrangement because they couldn't delivery it, when i asked why she said she had 20 delivery in front of mine and got delay, i said i didn't want the 2 days old arrangement and she told me i could have a store credit to what i agreed.Monday 03/11/24 i called to place again the same order and use the store credit and the same manager proceed to tell me i would have to pay a $15 dollars delivery fee to what i answer i didn't think it was fair as it wasn't my fault they didn't made the delivery, this lady from there went in a rampant of fury on the phone, yelling at me and hang up the phone on my face, i called back and said ma'am i just want to pay for the delivery fee when you ready i have the card on my hands, she proceed to tell me with this exactly words that i had ****** her off, and she wasn't doing anything else anymore for me, i asked her to please do the arrangement and i would go pick up and again she hang up the phone on my face. I called a third time and said ma'am please you can't keep my money and the product, and this lady told me exactly to ( **** it up) she wasn't doing business with me anymore and started yelling with me that i was a applying for a refund from Paypal, and she had a picture of it, what wasn't true, i called the Edible Arrangements in Tewksbury to ask for help and thy let me know they had been getting a lot of similar complaints in the last months regarding this same lady, they game me a number for the edible arrangements corporation to and i called multiple times and never was able to talk with nobody, i end up submitting a refund application on Paypal and send the email that proof they didn't did my delivery, to which seems she replied saying she did, never in 40 years of my life i had saw such bad customer service.