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Complaint Details
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Initial Complaint
03/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I had a prescription for mastectomy bras and prosthesis from December 27, 2022. I went to Options in ********, **. i was fitted and told I would be called when my order came in. Sometime in February, I called to see if my order was in and was told only half of my order was in, because they were having issues with suppliers. I tried calling in March and could never complete the call, so on March 30, I drove to the place of business in Westport, only to find a For Lease sign in the window and a dumpster outside. I am assuming my prescription was not billed to my insurance, but I will have to call my insurance company. I would hope that I will be able to get another prescription from my physician. I am just wondering what happened and why they didn't have the common decency to call me and give me my prescription back, so I could have it filled elsewhere. If they collected money from my insurance, isn't that fraud, since I never received my order?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.