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ComplaintsforMode Designs, LLC
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Complaint Details
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Initial Complaint
08/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Mrs,Mr, I contact you in regards to an order placed the 28/07/2023 at *********************************** for a keyboard and a set of accessories for a total of $324.89 including $41.89 of shipment from DHL Express Worldwide which was imposed on me since the company did not offer any alternative shipment option. All products were apparently in stock during my order and as such the company claims 2-5 business day shipping delay . I did receive a shippment notification the 24/08/2032 so almost a full month after the date i placed my order . Furthermore as of the date of my complain we are the 26/08/2023 and i have yet to receive my order so the 2 business days have not been respected. Therefore i find the $41.89 for the shipment service to be unjustified and i would like to request a full refound for that service. Best Regards .Business response
09/06/2023
We accepted a return from the customer and issued a full refund.Customer response
09/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Raldi Haxhiaj
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.