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Find a Location

The Home Store has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforThe Home Store

    Modular Homes
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/4/1987

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    According to information provided by this company, they offer over 400 standard and custom designs. In addition, they build homes that are "Universally Designed" so you can enjoy your home regardless of age, size, abilities, or disabilities. The Home Store serves Massachusetts - MA, Connecticut - CT, Rhode Island - RI, New York and Long Island - NY, New Hampshire - NH, Vermont - VT, and New Jersey - NJ.



    Business Details

    Location of This Business
    73 State Rd, Whately, MA 01093
    BBB File Opened:
    9/4/1987
    Years in Business:
    37
    Business Started:
    11/1/1986
    Business Started Locally:
    11/1/1986
    Business Incorporated:
    1/26/2023
    Accredited Since:
    9/4/1987
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    12:00 PM - 4:30 PM
    T:
    12:00 PM - 4:30 PM
    W:
    12:00 PM - 4:30 PM
    Th:
    12:00 PM - 4:30 PM
    Su:
    12:00 PM - 4:30 PM
    Business Management
    • Mr. Daniel Stimely, President
    Contact Information

    Principal

    • Mr. Daniel Stimely, President

    Customer Contact

    • Mr. Patrick Falla, of Sales
    • Mr. Daniel Stimely, President
    Additional Contact Information

    Fax Numbers

    • (413) 665-1122
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a modular home through the Home Store and it was delivered from the Excel factory in 3 parts: one part arrived on my building site on August 16, 2022, and the other two parts on August 18, 2022. The date the modular units were to be set on the foundation was originally scheduled for August 22, 2022. However, due to rain, the Home Store cancelled the set and I was told that it would be set early the following week. That next week came and went with no set date. I was then told that the set could possibly be done September 8th and 9th as another site *** not be ready, but it was not the case. I then received notification on September 6th for a possible set date of September 20th, but this was never completed by the Home Store. The units are still sitting on my property, now for over a month, still with no confirmed set date. I was told by the Home Store that my home has low priority as it is a small home of only about 1,400 square feet and that larger, more expensive homes get priority. Furthermore, my site engineer is concerned that the units may be damaged as the plastic wrap may be degrading from UV rays as well as wind and rain, and that water is ponding on top of the units. The progress of the construction of my home has been at a stand still now for six weeks with no relief in sight. I have incurred extensive costs from this lengthy delay.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

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