ComplaintsforPalazzessi Construction/Realty

• Initial Complaint

  08/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I signed a rental agreement with the above referenced RE company for a summer rental in Narragansett, RI. The week we spent in that home was mired in problems - with broken appliances, flooding from said appliances, black mold on ceilings, patio doors with no locks and other issues. Despite being in contact with realtor/owner of said property, our issues were not resolved. I sent the business a certified letter detailing our issues and how it greatly affected our vacation and enjoyment. I received NO response from my certified letter. Upon reaching out to the cell phone of one of the owners, I was treated terribly by said owner, made to feel that my complaints were invalid and was given no remedy or even a simple acknowledgement or apology for our horrible situation in their rental property. I am seeking from BBB help in resolving this issue in some manner.

  Business response

  09/15/2021

  Business Response /* (1000, 5, 2021/08/18) */ We have built 6 homes and have rented these homes since the the mid 1990's. This is the first complaint we have ever received to your BB organization. This particular home has been rented every week since June 19 and no tenant before or after has complained about the condition of the house. We sent our appliance repair company to fix the two appliances that were not in working correctly. They fixed the dryer immediately but they were unable to fix dishwasher immediately because they had to order a part. I understand there was some slight inconvenience but certainly not warranted of a full 100% refund. Once that demand was not met it was immediately followed by the client posting negative social media posts about our business and houses on Facebook. Clearly trying to use a few small issues in order to get a full refund as well as threats of embarrassing social media posts. We have rented to many of the same people for 10, 15 and even 20 years. Consumer Response /* (3000, 7, 2021/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never once asked for a 100% refund - ever! It is irrelevant how many homes they have built or rented over the years - that does not negate the issues with moisture, mold and broken appliances during MY week's vacation. Appliances fail, problems arise - no one can control when stuff happens but the property owner CAN control how they handle and address it with an unhappy renter! BECAUSE their properties are not rented through Air BNB or VRBO - I have no way to "rate" the property or the bad experience with the property owner. I found the rental on social media - therefore I posted that I "had issues" with the rental on social media - because I did. Happy to provide a screenshot of said "review"...it's benign considering what we could've said publicly. I did not elaborate but warned people to message me before they rented from these owners - as they have NOT been responsive - merely a fact. Having to send a repairman to a rental at a time when we are supposed to be relaxing and enjoying our time off is an inconvenience not once but TWICE! When the repairman could NOT resolve the problem...it affected the enjoyment of our vacation. Having to eat out and not cook in the home because of the issues - is not only an inconvenience but involved extra costs. Having to do load after load of towel laundry in order to stop the flooding THREE times is NOT my idea of a vacation either. My intent in renting a beach house was to spend time at the BEACH and not be dealing with appliance issues that they had not addressed previously. Not ONCE was an apology made to me about the flooding and inconvenience we had to deal with during our vacation...not even that. When my certified letter went unanswered by one owner, I talked to the other owner by phone. When I explained to him my dismay at all the extra work we had (dishes/laundry) due to the broken dishwasher and subsequent flood- his response was " Well, you had a SINK, didn't you - you could wash dishes that way, right?" Completely UNACCEPTABLE way to handle an issue with HIS appliances in HIS rental. He does NOT get to decide how my vacation should be/should go or determine what MY expectations are. Further, to add insult to injury...he asked me if I had VIDEO of said flood!! Funny thing....when a dishwasher full of moldy water is pouring all over the kitchen floor - the LAST thing I was thinking of was taking a VIDEO! As a homeowner myself, I know the damage water can do to a property. Here we were - protecting THEIR home, and not so much as a thank you and apology for all the issues forced upon us during that week. Well, I do not have a video of that event happening but I'll tell you this - I have SEVEN witnesses to all the problems of the week....including THEIR repairman....whose name and phone number I do still have. I find the owners' response/lack of... completely unacceptable and am insisting on a PARTIAL rebate of my vacation for the inconveniences we suffered as a result as indicated in the original complaint. The owners can spin this any way they want...my letter (you have a copy) and this complaint clearly spell out what I am looking for...so they should be factual in their answers - as I never once asked for my ENTIRE vacation to be refunded. I will note, that it is my right to post on social media my experiences with that home since they have their rentals posted on a PUBLIC page. If they do not want me to post about my negative experience, THEY are in the driver's seat to change that experience to a good one and acknowledge my issues with THEIR property and issue a partial refund of no less than $800

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩