Business ProfileforBalise Ford Wilbraham

I brought my Ford Edge to Balise Ford in Wilbraham on 4/2/24 for an oil change. During the oil change they told me I needed to replace the brakes because it was missing some covers on both front sides. So, I asked can you just order the covers whatever that meant instead of ordering the brake pads? They said no because they don't sell the covers without the brake pads. I was thrown back a little but because I am not a mechanic I agreed to it. Well after 5 minutes they called me saying that I needed to change the lug nuts on some of the tires because they were stripped. Again, I said OK to replaced them. Well, when I went to pick up my car I got hit with a $720 dollar bill. I asked why so much, and they said the lug nuts are $12 each and there was 20 of them. I was like WHAT?? You mean $240 on lug nuts? That's insane. Well, I paid it and took my car to PA a month later and driving to and from every time I stepped on the brakes the whole car shook so bad that I was scared I was going to have an accident, so I brought my car in again on 5/29 till 5/31 and they said that my rotors were bad and because I didn't change the rotors a month ago it damaged the brake pads. I told him you guys never told me to change the rotors. You guys are the mechanics and not me - but obviously they are playing mechanic's and not real ones. Well, I decided to voice my complaint to Brianna the Manager which now I don't think she was the manager. She had a smirk in her face and only apologized for the errors they had done on their part but didn't even make the effort to make it better. I expressed how rude the lady over the phone was when I asked for an update on my car. In April they had my car for 4 days just to do an oil change and brake pads. No loaners no nothing. Now they had my car for 3 days and was charged $331 for diagnostics and nothing was done. Point is these FOOLS don't have an idea of what they are doing and is ripping people off with their make-believe work. DO NOT GO THERE.