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ComplaintsforWilmington Insurance Agency, Inc.
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have called and talked to *********************** at the Wilmington Ins Agency and notified that I moved to a different insurance company, I have given them my verification of insurance twice once he didnt like the way it was written and Progressive corrected it. and they still have refused to cancel my policy. My wife had the same documents for ********* and they canceled and are sending her the refund owed. Now another payment is set to be taken from my account and they will not return my calls or emails.Business response
12/12/2023
Good Morning
The Carrier has cancelled the policy based on the Progressive verification of insurance.
The Agency does not do the billing, the Carrier does the billing. If the client made a payment on the renewal, the Carrier will reimburse them.
Any further questions, please do not hesitate to contact me.
Regards
***********************
Wilmington Insurance Agency ***************** 1010
Wilmington, ** 01887
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.