ComplaintsforMcGovern Hyundai Rt. 93

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a car (Kia ********* 2020) from Mcgovern hyundai RT93 store on 05/15/2023. they only made the car available on 05/23/2023. On the same day we took the car, it had defects on the panel, many lights suddenly came on. we soon notified Mcgovern Hyundai RT93 of the problems. Within a period of 48 hours the car manifested more problems that made it impossible to leave the place, we called a tow truck that took it to our house. Mcgovern hyundai RT93 took the car to be repaired on 05/25/2023. they returned the car on 05/26/203 saying it was fixed. on 05/27/2023 the car had problems again and even worse when it suddenly turned off while in motion, making it very difficult to turn the steering wheel to put the car on the side of the road it was a terrible moment because my whole family was in the car, my three children and I being pregnant.they picked up the car again on 05/30/2023 to fix it and returned on 06/16/2023 saying it was fixed. when we tried to start the car it would not start. again they went back and changed the battery. We no longer accept to continue with the car after so many problems, we went to McGovern Hyundai Rt93 and talked to "***************************" and they said that the car was in perfect condition, despite two dashboard lights being on. he was rude and turned his back as we inquired about returning the car. We returned home, during which time the car had not been inspected. On 06/20/2023 I took the car for inspection and it failed. after leaving the inspection the car failed once again shutting down completely putting my life at risk. After several negotiation attempts, I don't have a response from the dealership. The lack of a car is causing financial losses because I depend on it to work.

• Initial Complaint

  02/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We have been affected by McGovern H31313936383332**31**H skirting the borders of business ethics.. We bought a Certified Used Car from McGovern H31313936383332**31**H on Jan.26, picking it up on Jan.28. We viewed the car on a gloomy Jan.20, with snow falling, and then on Jan.28 at dusk. On the first sunny day at home (Jan.29) we discovered collision damage to the rear end, with poorly done repairs [including several layers of paint overspray, lift gate ***** and not opening completely, improperly aligned panel fittings on interior of lift gate, and glued-on badges]. We phoned McGoverns Used Car Sales Manager *************************** and told him about this undisclosed body damage. We asked for a Buyback so that we could purchase a car without body damage. ******************** was abrupt: Its a used car, what do you expect!, and The registration and title have already been issued; its too late! You are now the owner of this car, and I CANT HELP YOU ANYMORE WITH THIS CAR! as he slammed down the phone. The statement from ******************** that was the most untrue was We were unaware of the damage. H31313936383332**31**H advertises proudly that on all H31313936383332**31**H-Certified Used Cars they perform a 150-Point Inspection. That inspection would have revealed the body damage described above with Inspection Points #***********************, and #**.[Another issue that should have been picked up on the 150-point inspection (#**) is that the headlight wand has a faulty connection; the Auto selection is non-functional, and setting it to Auto will NOT lead to headlights turning on at dusk.]An issue that is much worse than unethical: On Jan.20, when we paid a $1,000 deposit, *********************, Finance Manager, asked us to sign the Odometer Disclosure Statement, which stated mileage of ******. We did not go outside to check the accuracy before signing, but you can see that the photo of the odometer taken that snowy Jan.20 shows ******. McGovern H31313936383332**31**H has not followed ethical business standards. We want a Buyback.

  Business response

  03/13/2023

  We have contacted **** and have asked him to bring the vehicle in so he can sit and resolve all the issues with the General manger. It appears to be a service issue. Today I will reach out to him to handle this matter swiftly.

  Customer response

  03/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   We have attached 2 documents:  1) A copy of our BBB complaint and our longer Attorney General complaint, which we emailed to McGovern AT THEIR REQUEST.  2) McGovern's reply to BBB, stating that "this appears to be a service issue" [which it definitely is NOT - it is an undisclosed damage issue] and "Today I will reach out to him to solve this matter swiftly" - which he did NOT.  We have heard nothing from McGovern since we sent the copies of our complaint.  We are dismayed that a manager would say so boldly things that are so NOT accurate.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  on 07/12/2022 I purchased and financed a 2017 ***** From McGovern Hyundai in ********** ** for $34,277.81. The passenger wheel rear wheel was damaged and I was told by ****************** rep that if I purchased Tri-Pac coverage (Tire and wheel warranty) I would be able to get it fixed. The Tri-Pac coverage cost $1,495.00 and was added to financed loan with TD Auto Finance. After I tried to get the wheel fixed, I was advised that the warranty does not cover Crome wheels. I cancelled the Tri-Pac warranty on 09/23/2022. On 09/22/2022 I refinanced my loan from TD Auto Finance to ******* ********************* ***** advised me that a check was cut out to TD Auto to be applied to the loan. I have contacted Both banks and they have received no check. I ask to have a check made out to me. I'm getting the run around. I call the ****************** and no one picks up. Each person I talk to is giving me different answers. ***** told me if they track the check and its not cashed I would be able to get a check made out to me. I talked to a salesman ****** who advised me that a check can not be made out to me I told him that contradicted what the finance department told me. No one seems to know what's going on. The Sri-Pac agreement number is **********. Vehicle Vin is *****************.

  Customer response

  11/11/2022

  I have not heard from the business in response to my complaint.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 Hyundai and the battery is fried - I've had to jump it every day for the past week. This is clearly under warranty for hyundai -warranty coverage sheet is attached.I first brought my car to a local repair shop, who did some diagnostic tests - the test came with a report that the battery has failed and needed to be replaced. Also confirms the alternator and the drain are normal (the only other possible reasons to need to boost your car regularly). I spoke to Hyundai customer care, who confirmed my battery was still under warranty, but that repair HAD to be done at a Hyundai dealership. So I called up *****************. I call back a few hours after dropping it off, and the tech tells me that unfortunately it won't be covered by warranty. This is something I know is not true, as I am familiar with my warranty policy, and had just confirmed with Hyundai corporate. So I call them out on it, and show them the warranty coverage sheet that says very clearly that my battery is covered.Now is when they change their tune. Unfortunately, it now seems like my battery doesn't actually need to be replaced. I asked them to review the diagnostic report. It shows that the alternator is fine, and that the drain is fine. It also shows that my battery is rated to provide 550A at 0F, but was only providing 390A at 40F - a clear sign of a nonfunctional battery. However, they pointed to the report and said sorry, it's a perfectly normal battery, and sometimes it's just normal to have to jump your car daily.I asked the tech to look me in the face and tell me if he honestly believes the battery was fine. He dodged and avoided it.There's a second issue with my car where it fails to start on occasion. They are also refusing to repair the issue since they "can't reproduce it". Researching it online shows it's a common and known issue, but they are just stubborn in refusing repair.

  Business response

  03/03/2022

  While we appreciate the customers concern, we followed the Hyundai policy and procedures for this issue.  We are not the party that warranties the vehicle we conduct repairs on behalf of the factory according to their guidelines. Hyundai has very specific requirements when it comes to warranty repairs that must be followed.  In the case of batteries they require a specific test conducted on a specific make and model of tester that produces a report.  In order to be covered under warranty the parameters must be met and in this case they were not.  Unfortunately our hands are tied we cannot just put a battery in the car.

   

  Thank you for your understanding.

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