Business ProfileforLedvance, LLC

The units were purchased from Amazon and replaced by Amazon. Amazon is reimbursing you for the units that are not working. It would be unusual for six out of six units to not work, which is why the troubleshooting is required. We can offer prepaid shipping in order to test the products. If product is deemed defective, we will replace. Please send email to ************************************* Please include your name, address, and the receipt in the email, along with a description of the issue. Once we receive this information, we can process a warranty claim. 

Warranty (ledvanceus.com)

if you are outside of the return window at your point of purchase, and your product fails to operate within the warranty period, please contact us at *********************************** or at (800)-LIGHTBULB ***************). Product warranties can be found on the packaging as well as the product link pages on this website and are summarized below.

Terms & Conditions
LEDVANCE warrants the Product to be free from defects in materials and workmanship from date of purchase for the specified warranty period found on the product packaging and product pages and specified below when used as directed. Failure to comply with Product warnings and instructions shall void the warranty. This warranty does not cover Product subject to accident, neglect, abuse, misuse, or acts of God.

if you are requested to return product after contacting LEDVANCE please ship to address provided on the Return Material Authorization paperwork. If paperwork is misplaced, you may ship to the following, please be sure to include your contact information so that your claim can be processed.

LEDVANCE
1100 *********************
********** ***** **
*************

LEDVANCE WILL REPLACE WITH THE SAME OR SIMILAR PRODUCT FREE OF CHARGE. LABOR FOR REMOVAL OR REPLACEMENT IS NOT INCLUDED. LEDVANCE RESERVES THE SOLE RIGHT TO EXAMINE AND DETERMINE WHETHER THE PRODUCT IS DEFECTIVE. PROOF OF PURCHASE MAY BE REQUIRED. THIS IS THE EXCLUSIVE REMEDY AVAILABLE. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. IF UNDER APPLICABLE STATE LAW IMPLIED WARRANTIES MAY NOT VALIDLY BE DISCLAIMED OR EXCLUDED, THE DURATION IS LIMITED TO THE SPECIFIED WARRANTY PERIOD.