Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got Xtend contracting through **** to repair my deck. However, after speaking with the company president on August 17, 2023, he encouraged me to replace the whole deck for $3,500 and he promised to install the new deck in my backyard in 2 weeks if I drop a deposit of $2000 for materials and as a sign of commitment. I gave him a personal check for $2000 on 08/17/23 same day before he left Its been 4 weeks now and Ive not heard back from them. Ive called several times since the 2weeks passed and I heard nothing. Theyve long cashed my check but not a single call. He answered my call the 3 weeks saying that he was rounding up a project and my house was next and would call me the next day to let me know when they were coming. I accepted and gave him the benefit of the doubt but he didnt call back as promised. Its the end of another week now and my voice messages have received no response from this company.Initial Complaint
04/26/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed a contract and paid Xtend $5,000 by personal check on March 29, 2023. As soon as Xtend cashed my check, I could not get them to respond to my texts, calls or email. I am either ignored, promised a call back (but no call back), or I get excuse after excuse. After waiting days for a response, I contact Xtend to follow up, and the cycle repeats.I was told by Xtend that the work would start on April 10, 2023. The work did not start on April 10, and when that date passed, Xtend did not contact me to give me an explanation for the delay or provide an estimate for when the work would actually start. I have voiced my concerns to Xtend numerous times, and I have not gotten any meaningful response from Xtend. The company has not tried to resolve the matter in any way.Xtend has not done any work at all, and I have no desire to continue working with this company. At this point, I just want a full refund.Customer response
05/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
09/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid $1900 to XTEND. I cant get them to do the job or return the money. They have not started.They won't even return my phone calls, emails, or text messages.Thanks,********************* ***************************************** ************
Business response
02/07/2022
This customer was fully refundedCustomer response
02/08/2022
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.