ComplaintsforTile Zone
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Complaint Details
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Initial Complaint
09/14/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Two Bathroom Renovations under contract where Tile Zone *********************************************************** did not complete, took the funds from home owner, was threatening the customer/ home owner that they were associated to the Mafia, and has violated a disabled individuals rights to have access to a accessible bathroom in their own home:1. Project began on 7/18/2022 - 9/12/2022 2. Total amount paid for incomplete project $25,625.00 3. Renovation on master and spare bathroom (2 total), including plumbing.4. Receive refund from company on work refused to complete from Tile Zone Owner. Master bathroom is 60% complete, and spare bathroom not complete. Tile Zone owner refused to complete master without more money and lied stating they did not agree to renovate spare bathroom.5. Tile Zone owner has not tried to resolve, he is demanding more money to complete the work ($4,500), and took the money paid by home owner in the total cost to pay the plumber to complete the work. Additionally materials were included in the contract and Tile Zone began to refuse to pick up material and asked for more money or the home owner to pick up on their budget.6. Tile Zone has been asked to return $12,000 through postal mail service to the home owner on 9/13/2022 through text message and has not responded to this communication."Detailed 115.." attachment is when homeowner wrote up contract details discussed on 7/18 when first check signed because Tile Zone began to adjust the contract to their discretion and argue with the home owner about the renovations. This was emailed 2 times to ************************* with text message confirmations that this was an accurate list of the work.Additional communications are available upon request about this project with the Home Owner.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.