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ComplaintsforAlpha NE Electronics, LLC
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Complaint Details
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Initial Complaint
08/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The ice maker repair lasted 3 weeks and they refused to come fix it again.Business response
08/25/2022
Thank you for reaching out to ALPHA NE Electronics LLC. We thank all customers that utilizes our repair service. We are a small repair company that services specific brands of appliances. ******* is one of them. We received a work order from ******* in May. First, it came in as out of warranty, customer insisted that the ******* is going to cover for it. Then the ticket got cancelled. The 2nd ticket came in May and ******* is going to pay as a one time extension. We have attended the repair and closed the work order. In July customer called back stating that the ice maker is not working again. We advised the customer to contact ******* to create a ticket. A ticket came in however at the time in July, we had staff movements and due to the shortage of staff, customer was not able to be serviced. So we sent the ticket back to ******* to find a different servicer who can service the customer. We have also communicated to the customer that we are going to be sending this ticket back to ******* to see if there is a different servicer who can service the area. Customer understood. We try in every effort if we can assist the customer with the repair but at some length at times, as a small business, not having enough technicians to cover all the work that we do, we sometimes will not be able to take the work on hand. We apologize for the inconvenience with the customer but ******* should be working with customer as they are the manufacturer that need to assist with the repair process. If the customer is still experiencing the issue, especially with the ice maker issue, please have them contact *******.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.