Business ProfileforNorthern Bank

I was a loyal customer of ******************** for ** years. After getting fed up with the abysmal customer service at ********************, on February 8, 2024 I requested that my money market account be closed. I was told by a customer service that a check for my balance plus any accrued interest would be sent to me that day via ***** Because the check was for such a large amount of money, and mail is often stolen where I live, I requested to have my money sent via wire, via ACH to the external account I used to fund my Money Market, or by ****** which I offered to pay for. I was told that the only option available was for me to get my money by check via ***** This is outrageous and unacceptable in 2024, when mail is routinely stolen, and there are so many other options available. Northern Bank did not close my account until February 13, and my check was not mailed until February 14th. I finally received my check on February 20th, twelve days after closing my account! I was never paid my interest from February 1 - 13, 2024. When I asked why, I was told that if you close your account before the last day of the month when interest is posted, you do not get any interest whatsoever for that month. That policy was never disclosed to me when I opened the account, nor when I called to close it. Had I known that that was their policy, I would have chosen to close my account after my interest posted. I also would never have opened a Money Market account with ******************** to begin with!I cant help but believe that customer service intentionally did not inform me that I would lose my interest if I closed my account before the end of the month, and intentionally delayed sending me my money, in order to keep the several hundred dollars of interest that I earned on my account. This is unethical and dishonorable behavior, and especially egregious when perpetrated on a longtime loyal customer of 13 years.