ComplaintsforNorthern Bank

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was a loyal customer of ******************** for ** years. After getting fed up with the abysmal customer service at ********************, on February 8, 2024 I requested that my money market account be closed. I was told by a customer service that a check for my balance plus any accrued interest would be sent to me that day via ***** Because the check was for such a large amount of money, and mail is often stolen where I live, I requested to have my money sent via wire, via ACH to the external account I used to fund my Money Market, or by ****** which I offered to pay for. I was told that the only option available was for me to get my money by check via ***** This is outrageous and unacceptable in 2024, when mail is routinely stolen, and there are so many other options available. Northern Bank did not close my account until February 13, and my check was not mailed until February 14th. I finally received my check on February 20th, twelve days after closing my account! I was never paid my interest from February 1 - 13, 2024. When I asked why, I was told that if you close your account before the last day of the month when interest is posted, you do not get any interest whatsoever for that month. That policy was never disclosed to me when I opened the account, nor when I called to close it. Had I known that that was their policy, I would have chosen to close my account after my interest posted. I also would never have opened a Money Market account with ******************** to begin with!I cant help but believe that customer service intentionally did not inform me that I would lose my interest if I closed my account before the end of the month, and intentionally delayed sending me my money, in order to keep the several hundred dollars of interest that I earned on my account. This is unethical and dishonorable behavior, and especially egregious when perpetrated on a longtime loyal customer of 13 years.

  

  Business response

  04/15/2024

  Good afternoon,

  Thank you for sharing ******************** complaint with us. **************** had also reached out directly to the Bank to file a formal complaint in this matter. We reviewed the complaint and resolved the complaint by providing **************** with the interest he requested. We provided a formal response directly to **************** and consider this case closed.

  Please let me know if you need any further information in regard to this matter.

  Thank you,

  ***************************

   

  Customer response

  04/16/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Thank you very much for your assistance with this matter.

  Regards,
  
  ***************************

• Initial Complaint

  05/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  10 days ago, on May 16, 2023, I handed over all of my personally identifying information, including my SSN and savings account number, to this bank to set up a new account (CD). They have not followed through with making the deposits they said they would, though I have gotten 2 emails telling me I need to finalize my account using these phantom numbers. I contacted them a couple of days ago and have gotten no reply to my concerns. They are either running a scam or are grossly incompetent and unresponsive. If the latter, and they are not actually criminal, I would like them to finish setting up my FDIC-insured account.

  Customer response

  06/05/2023

  I have not heard from the business in response to my complaint.

  Thank you for contacting me back. 

  On June 1, I received an automated email claiming to be from the Northern Bank help desk. It stated:

  "Northern Bank & Trust Co. sent you a secure message
  The first time you access it youll be asked to enter your email address and create a password."

  I replied to the email (it IS a monitored inbox) indicating I would not create a secure account with a ********************** currently holding onto virtually all of my personally identifying information (SSN, full name, bank account & routing number, address, and on and on) and doing nothing legitimate with it. WEEKS later, they still have not made the deposits into my account, which was the next step in the process. Further, I was not sure if that link was phishing. No human has attempted to reach out to me.

  At this point, I am really disturbed. I do not want to bank with them at all. More importantly, I would like them to PURGE all of my PII - everything they have about me - as they are either holding it in a database that could be breached or doing something worse with it.

  Can you please help me get them to purge my data/PII? I filed a complaint with the MA ************************** as well (maybe a day after I filed with you), and I have not heard back from them yet.

  Thank you for your help. I DID research the bank before handing my info over to them, and they seemed legitimate, but I may have been fooled.

  *****************************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩