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ComplaintsforFanikos Dental Care
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I missed a dental appointment. I tried to call to let them know that I would not make it on time. They are charging me an $100 fee even though I tried to call. They admitted their phone system was down. I received an email notification that they are having problems with their phone system.Business response
01/17/2022
I'm sorry to hear that you are upset and would like to clarify. The policy that you are upset about is clearly stated in the "office policies and procedures" of our practice. No patient is seen without them first reviewing and signing these forms. The policy in question here states as follows:
"Cancellation/ No Show Policy"
If you must cancel or change an appointment, please give us 48 hours notice whenever possible. We reserve the right to charge you for
appointments missed or cancelled less than 48 hours prior to scheduled appointment. The fee is currently $50.00 for each half hour
missed.
Also, if you arrive more than 15 minutes late for an appointment without notifying us in advance, your appointment may be
rescheduled. Early morning, late afternoon, and holiday/vacation appointments are offered as a courtesy to our patients. We require 48
hours notice if you must reschedule, as above, we reserve the right to charge a fee for appointments missed/canceled without adequate
notice. The fee for missing an early morning, late afternoon, and holiday/vacation appointments is $100.00.
If a patient misses more than three appointments without adequate notice, the patient may be dismissed from the practice. We will see
the patient for thirty (30 days) from the date of dismissal for emergency treatment only."The appointment in question was confirmed twice within the week leading up to the appointment time. These confirmations are a courtesy to our patients and are phone calls and text confirmations which include the time and date of your appointment. Again, I'm sorry to hear that you are unhappy with the outcome of this interaction. We had previously agreed upon these conditions.
Customer response
01/20/2022
I will release my complaint after receiving confirmation I will not be charged $100. ********* said this in a text to me. I want further confirmation in this dialogue.Business response
01/21/2022
I will wave this missed appointment fee for this incident. ********* does not have authorization to wave this fee, but she noted in your chart that she would work on getting the fee waved. I will honor her claim.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.