17 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Gina D
1 star06/22/2024
I ordered a special collar for my dog. It cost more than others but it was reflective and had my dogs microchip number on it. One month later, no collar. I emailed them and asked what was taking so long. They said theyd get back to me. Another month goes by. I emailed them again and asked if they were for real. They said they would get back to me. Then I got an email canceling my order and saying they were all out of them. They would refund my money. What kind of way is this to run a business? Dont use their shopping businessReview from OLAMARIE GIGI D
1 star04/23/2024
I got my cat from the shelter, and Petlink emailed for $20USD for renewal. Then the shelter also asked for renewal for $20CAD . I got scammed by this petlink as they hacked the emails pretending theyre the shelter.
PetLink Response
04/24/2024
Registration fees vary depending on the type of microchip purchased by your vet or animal shelter/rescue. In order to complete your pets lifetime registration with PetLink, there may be no charge, a onetime registration fee of $29.95 or a onetime upgrade fee of $24.95.
Microchips that are manufactured by other companies require a onetime registration fee of $29.95.(Our prices increased on 3/1/24, any registration done before that date will be charged the previous fee)
Your pet's first year of Premium Lifetime registration was covered until 8/10/23, there was a onetime fee of $19.95 to upgrade to remain registered Premium Lifetime registration.
Any fees asked for or collected by the shelter are separate from any fees we charge.Review from Dee J
1 star04/21/2024
PetLink has some of the worst customer service reps I have ever spoke with. As an employee of an animal shelter, we frequently need to call microchip companies to reunite pets and their parents. I'm almost always immediately met with an attitude by the person who answers the call before even saying anything. Its as if we are bothering them by asking questions. They have the rudest demeanors no matter who it is you speak with. Rarely am I ever greeted by a person who doesn't seem nasty. Anytime I see that a chip is registered through petlink, I dread calling them. If I could give zero stars I would.Review from Jessica H
1 star04/08/2024
The tag I bought for my dog's collar has fallen apart after only 5 weeks and they wont honor the one year warranty stated on their website. It has taken me two weeks to even get a response to my message.Review from Sheina A
1 star03/01/2024
All I want to do is get my pets registered on the website. Their website kept giving me issues and saying I had to pay. When I contacted their customer support they said I shouldn't have to pay. They refused to help me over the phone, said I was on the wrong website even though I was typing in the website from the pamphlet the vet gave me, and eventually hung up on me when I asked file a formal complaint.PetLink Response
03/05/2024
We apologize for the poor experience you had with our support team by phone. We have listened to the call and coached the agent on how they should handle these types of calls.Review from Craig S
1 star11/16/2023
I rescued a GSD that is chipped with this company. The original human in her life and I have tried to get her transferred to my contact information. First: the chip industry is dysfunctional in our situation. Don't rescue an animal that has been chipped and registered without documentation from the registry company the transfer happened. Finally, Petlink can't answer your challenges Professionally over the phone. I provided them with her Veterinarian record but it wasn't good enough. Petlink will take your money. This is my 7th GSD. Thanks Petlink, I'll never adopt another animal that has been chipped. Oh yeah, my GSD partner and I will look over our shoulder or I'll get the chip removed.PetLink Response
11/17/2023
We are willing to process the transfer of the pet to the new owner, however, the new owner is refusing to abide by our policies.Review from Rosely F
1 star08/12/2023
C*** I paid $30.00for the chip at vet. I sent $15.99 for registration. Now I am being told our dog isn't registered and they want another $19.99 a year. I wouldn't do business with people like this and wish I would have checked reviews before doing business with themReview from Brian H
1 star06/30/2023
Stay away from their mdse - it is not as advertised nor does the org have a responsive or knowledgeable or helpful customer service.PetLink Response
07/05/2023
Good Morning *****,
We apologize you did not have a good experience. We would like hear your feedback, if possible, to better understand what happened and how we can improve.
If you would like to call to discuss, please reach out to **************.
Thank you
Review from Cathy K
1 star06/19/2023
They are horrendous! My dog was microchipped through them when I got him from the ***** I needed to remove my ex as an owner and change my address and I couldnt do it because apparently they only put my dog in his name. Repeatedly got the run around and the only way they said they would change it was for an additional fee. This is after giving proof of ownership, registration and confirming the details that the **** gave them. Not my mistake, theres. Unreal. No phone number to call, just an email thread that sometimes took days for a response or they would pass the buck to someone else. I hope rescues choose a different microchip company. They should be out of business.PetLink Response
06/20/2023
We are very sorry for your experience. Unfortunately, we have some policies in place to protect pets and owners, as disputes of ownership do happen. If you would like to speak further to provide more insight and help resolve your issues, please call ************ and we can review everything that happened with you. Again, I apologize for your negative experience.Review from Christine K
1 star02/10/2023
I called on Feb. 10, 2023. I am from an animal shelter and one of our cats is missing. I thought maybe whoever has the cat would try to register the chip number. The operator I got was OBNOXIOUS to say the least. I gave her the number and she started reading it back wrong. I tried to stop her as she had the numbers wrong in the beginning of repeating it. She interpreted me trying to stop her as being "rude". I informed her she was reading back the wrong numbers and she told me she did not have to talk to me and hung up. This is after I spent a good half hour on hold. Really? I hope the next operator I get will be a nice one and at least allow me to speak.PetLink Response
02/15/2023
Hello *********,I am sorry to hear you had a negative experience with the call agent. I have reached out to you directly, twice to try and collect more information so we may coach our agents and ensure a better experience for our customers. Even with the information you have provided, I am able to provide broad coaching to help ensure better experiences for the customer.Thanks
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