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ComplaintsforProsource Of Boston
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought a rug from ProSource which was delivered back in July 2022. Since we have put it in place, the rug has been shedding like crazy - we have to vacuum-clean it every couple of days. We've made several attempts over the past six months to find a solution with ProSource without success. We have spent over **** USD on this rug, and it is worst quality than the ******* USD rugs that we have bought on Wayfair. This is an unacceptable customer service experience - the company is sourcing cheap, low-quality, products from developing countries and selling them at US market prices pocketing profits.Business response
01/04/2023
*******************************
Prosource Of Boston
20 ************ Ste 1
****** ** 01801
Dear *******************************:I am sorry to hear you are unhappy with your area rug purchase. Your email was sent to our ProSource located in *********, ********. I am going to forward your concerns to our ProSource headquarters so they may contact ProSource of Boston on your behalf.
Thank you,
*************************, ProSource of *********, ********
ProSource of ********* Phone number: ************
Email: ********************************* (Our email address for our *********, ******** location)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.