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ComplaintsforFactory Direct Sales, LLC.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I made a deposit on a new spa at the 9/21/21 at *********. Delivery was promised in March-April,2022 by the salesman, but contract written for May 2022. I have been unable to reach anyone for months as to the status and at this point wish to cancel the contract and get my deposit back as they have not fulfilled their end. If they cannot communicate now, what happens if there is an issue?Business response
07/13/2022
Factory Direct Sales and ********************************* have reached an amicable, satisfactory resolution.
Thank you, ***************************** Accounting Manager
Initial Complaint
02/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We ordered a spa on sept 22, 2021. We informed them we couldnt have it delivered prior to April and we purchased one to be delivered in May/June. We put a deposit down of ******* with final payment to be made upon delivery. We have now received two letters stating they will charge us **** a day storage if we dont pay in full or take delivery. I have attempted to reach out to ***************************** regarding this letter and have not been contacted back. Everyone else I have been able to speak refers me back to her and the number provided in these letters. Being they have chosen to breach the contract we no longer want the spa and want a full refund of our deposit.Business response
03/01/2022
My name is **** I'm calling from Factory Direct Sales. In regards to a complaint number ******** that was filed on 2/14. We did have a conversation with ****************** on 2/15 that we would not charge a storage an interest as far as I know this complaint has been satisfied.
Thank you
Customer response
03/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.