ComplaintsforRed Roof PLUS+ Boston - Woburn/ Burlington

• Initial Complaint

  09/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I stayed one night at Red Roof Inn, around Sept 17, 2022, while on vacation. They charged my credit card $150 for a security deposit for the room, which was supposed to be credited back to my card within 10 days as long as no damages where done to the room. I didn't receive my deposit back within the 10 days, and called the location to find out where it was. I spoke to the receptionist and she informed me, I would not be receiving my deposit back because there was an empty pack of cigarettes in the hotel room trash can. I explained that was not a reason to keep my $150 deposit, there was no smoking in the room, I simply through away some trash out of my car when loading my luggage. We were on vacation and simply through away a few things in the hotel trash can before leaving the next morning, the room was not tore up or smoked in. The hotel room was actually dirty and a bottle of lubricant was in our bed. I asked to speak to the manager of the location and he called me back and again stated I was not receiving my deposit back of the empty pack of cigarettes. I again explained to him, that an empty pack of cigarettes is not a reason to keep my deposit. He emailed me a picture of the empty pack of cigarettes in the trash and told me I should have used an outside trash can. I asked to get a corporate number or speak to someone above him, he told me they were not corporately owned, they were a franchise and he was the manager, I would not be getting my deposit back and hung up on me. I made several attempts to call the location back and did not get an answer. After, looking online, I found that, they are not independently owned and I called the headquarters in ****. After many weeks of waiting and filing several disputes with them, I still have not received my deposit back. They are still refusing to refund my deposit and I never did anything to the room, I simply through away trash. Can you please help me get my $150.

  Business response

  09/16/2022

  There was evidence of smoking in the room.

  Customer response

  09/16/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  April

   

   

• Initial Complaint

  01/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ************* $150 with my credit card for "damage security deposit" and is holding my money for up to 10 days. So in essence Red Roof Plus is using my money interest free and NO WHERE on their website does this informs patrons.

  Business response

  01/31/2022

  Regarding complaint number ********. Once again ******** regarding a guest at the Red Roof Inn that didn't get refunded. We actually refunded on December 29th, when he checked out it takes about 3-5 business days for the refund to go through.

  If you need any further assistance give us a call at ************.

  Thank you bye

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩