ComplaintsforJ & E Corp. Landscaping & Masonry
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Complaint Details
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Initial Complaint
04/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
-Date of contract signature: 25 April, 2022 for work to be started end of May/begin of June 2022.-We've paid $56,365.00 of contract amount of $62,365.00 plus $3900.00 in painting fees. He sent us a bill for $7,700.00 for electric and plumbing that we have not paid since he won't return and finish kitchen.- J & E Corp committed to a pergola, outdoor kitchen, appliances, and full installation of appliances.-Dispute: ******* and team have not returned to install appliances since installing grill and cabinet in November 2022. He needs to cut stone for installation of sink, side burner, and keg refrigerator. He also needs to install stabilization for cabinets. Missing appliances: Blaze professional side burner, Blaze trash bin, Blaze storage drawers, Fire Magic sink, Summit dual tap kegarator, Blaze 20" refidgerator. All appliances need installation (gas and plumbing).-******* has not tried to resolve issue. I write him weekly and he states "I will be there soon" for the last 5 months. This job was supposed to have been completed by July of 2022. Instead, my patio has been torn up and unusable since the end of June 2022. -Contract #**** -Request refund of cost to finish kitchen with another company and no further payment to J&E including the $7,700 for electric/plumbing.Customer response
05/08/2023
I have not heard from the business in response to my complaint.Business response
07/28/2023
There is an outstanding project balance of $6,000 + $7,700 totaling $13,700.00 so unfortunately we can not issue a refund unless the balance is paid first. We would like to resolve the issue and propose that the client orders the remaining appliances totaling $6,390.00 and has them delivered to her home. As soon as the appliances arrive we will send a crew to install them and the kitchen will be complete, we will credit the cost of the appliances to the project balance and the remaining balance will be due when the kitchen is complete.
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.