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ComplaintsforU.S. Pavement Services LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Back in September of 2022 I reported work done on my driveway by US Pavement for sealing the driveway was of poor quality. I was told by ******************* a superintendent would contact me and look at the work. I had sent pictures. Similar poor-quality work had been done at 2 of my neighbors as well and they had repeat work/repairs done to fix at no additional cost. However, US Pavement never sent the superintendent and then never replied to my phone calls or emails. I sent a letter to the President on 12/10/22 that was also completely ignored. I had been a long-time repeat customer of ** ********************** and was shocked by the horrible quality job this last time and arrogant disregard for quality or to follow up on workmanship warranty work. Also, I was stunned by the general absolute lack of respect to a longtime customer by lying to and then ignoring repeated attempts by me to communicate about the follow up work US Pavement said they would look into and never did. I would like repair work done to the workmanship level US Pavement had originally proposed or a complete refund of $429.00.Customer response
07/19/2023
I have not heard from the business in response to my complaint.
Thank you.
****
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Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 7:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.