Business ProfileforThe Dolben Company, Inc

I am writing to file a formal complaint regarding my negative experience with Verde at *****************. I resided at the property for the past two years and moved out on August 20, 2024. On August 31, 2024, I received a move-out statement from the management office demanding payment of $363.20 for carpet replacement by September 6. This charge was presented without any supporting documentation, which is concerning and potentially in violation of Maryland law. According to Maryland Law (Md. Code, Real Property 8-203(f)(1)(i)), tenants are not responsible for repairing or paying for ordinary wear and tear. Furthermore, the law requires landlords to provide an itemized statement of costs, including supporting documentation. In light of this legal requirement, I promptly responded to the move-out statement on August 31 via email. In my response, I requested documentation on the age of the carpet, photos clearly showing the exact damage and receipts for the cost of carpet replacement. I expressed my willingness to pay the cost if these supporting documents were provided.However, I am deeply frustrated by the complete lack of response from the management. They have neither replied to my email nor answered my phone calls regarding this matter. Unfortunately, this unresponsiveness is not an isolated incident but rather a recurring issue I experienced throughout my two-year tenancy. Many of my previous emails to the management office went unanswered, making it extremely difficult to resolve issues. Based on my extensive experience with the management's chronic unresponsiveness, I have little confidence that they will reply before the September 6 deadline, hence my decision to file this formal complaint without further ******** addition, the move-out statement instructed me to pay by check or money order, but I subsequently received a link to make an online payment. This inconsistency has left me confused and unsure about how to proceed.