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ComplaintsforHogan Tire Centers, Inc.
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Complaint Details
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Initial Complaint
07/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my vehicle in to get new tires installed on Saturday 7/3 at the ******, ** location. I had an appointment at 8 am. Unfortunately at my arrival, the servicemen had not arrived and didn't arrive until lunchtime. My car was not available until the shop closing at 2 pm.The wheels on my vehicle had locks. The mechanics stripped the key to these locks when removing the wheels. No replacement was offered and I was told I'd need to buy my own lugnuts.Upon inspection, the service rep told me that I would only need to replace one sensor as all others looked and worked well.I brought my car back in the following week because the service light for my tire sensors was on and because I had noticed that my mud flap was dangling and loose.I was charged for another sensor replacement (even though I was told all sensors looked good), the service rep refused to fix my mud flap that was damaged (because he didn't have the bolt) and the locks on my wheels are stripped and not replaced.Business response
07/15/2021
We have contacted the customer and resolved the problemCustomer response
07/15/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.The Manager at the ****** location went above and beyond to resolve my concern.
Regards,
*******************************
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Contact Information
Business hours
Today,7:30 AM - 6:00 PM
MMonday | 7:30 AM - 6:00 PM |
---|---|
TTuesday | 7:30 AM - 6:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 6:00 PM |
FFriday | 7:30 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.