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ComplaintsforApp Tree
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid the App Tree Services $1800 to remove two trees the following day. So far they have only cashed the check and have not done any work. There have been a number of broken promises to do the work yet they have never come down and actually done anything. I finally told them that they should consider themselves fired and asked for my money back No refund yet and now work down either ....Business response
08/08/2024
Tree work has been completed. Mechanical truck issues put us behind schedule. We apologizeInitial Complaint
12/20/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed a contract with App Tree on 9/30/21. I paid in full, $2,500. This is shown on the contract. The contract was to cut down 3 trees and trim 1 tree. It is now 12/20/21, and App Tree showed up on 11/14/21 to partially trim two trees. They did not clean up any of the branches trimmed. The branches have been laying on the front lawn and backyard lawn for over a month. The owner will ignore my phone calls and texts. When he does answer, he says they will be there "by the end of the week." He has been saying this since the beginning of October. I do not believe he will come and do the work, as it has been almost 3 months. I would like him to either give me a full refund, or complete the job I paid for.Customer response
01/01/2022
I have not heard from the business in response to my complaint.Business response
08/08/2024
Yes, we completed the job. We had mechanical truck problems. it put us behind schedule. we apologizeCustomer response
08/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.