ComplaintsforDCU Center

• Initial Complaint

  11/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I want to a concert at the dcu center in worcester ma and that had stable light that should told people before that buy that ticket I have episodes I had to never and I had to pay ***** for a hard cape set I have to use a cane because I have coined pain in my left foot I don't think that is fair to people that is specials needs and that cut get that money back I spent my disability check out off money from my disability check I will appear at it if you can please help me thank you have a great Thanksgiving

  Customer response

  11/28/2022

  Attended a Rap Concert on 11/22/2022, could not stay due to the strobe lights, because of his epilepsy, was under the impression there would be no strobe lights at the event. Would like to be either refunded or provided tickets for the upcoming Breaking Benjamins concert.

  Business response

  12/14/2022

  We apologize that ************** did not enjoy the Rod **** concert on November 22 at the DCU Center in Worcester, MA due to the stage lighting. Our goal is that every guest has the best possible experience while attending an event at the facility.  
  
  Although it is out of our control what lighting (or other effects) an artist uses while on stage, we would have made accommodations for ************** on the night of the event had he made us aware of the issue he was experiencing whether by speaking with a security guard, *****, ********** representative or any DCU Center staff member.
  
  ************** has expressed that he wishes a refund or tickets to the Breaking ******** concert. We would like to provide ************** with a refund of his original purchase of tickets to the Rod **** concert.  In order to do so, we will need proof of purchase, either a copy of the debit or credit receipt indicating the purchase or a copy of a bank statement indicating the purchase. In addition, we ask that ************** provide a copy of his ticket or tickets. 
  
  We hope that this resolution is acceptable to ************** and again encourage him and all guests to make us aware of any issues they may have while at an event so that we can accommodate them.
  
  Thank you.  
  

• Initial Complaint

  11/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had will call tickets that were pre paid to pick up for the harvest cup on Saturday and Sunday November 13th and 14th. I went up to the will call window with my id to pick up my tickets I was asked for the card I made the purchase on after my ID was taken to look up my account then they apparently swiped my card and charged me for another ticket on both days 2 different people did the same thing both days. First thing Monday I looked at my bank account and noticed the 2 extra $53 charges I immediately tried to call and was sent to an email so I emailed them what happened and asked they make it right. I have had no response in 2 days I feel this was an intentional scam and it is absolutely wrong that they can do this!!!! I want my 2 $53 dollar transactions returned as I already pre paid for my tickets!

  Business response

  01/28/2022

  Business Response /* (1000, 22, 2022/01/18) */ I am in receipt of the complaint from Ms. A****. On the day in question, the customer had pre-ordered a 2-day pass for the Harvest Cup. These tickets were waiting at the Box office for her to pick up, as many other customers did do that day. From the accounts from staff that day, Ms. A**** did not say that she had tickets in will call and proceeded to give the staff member her credit card to the staff member to what was thought to purchase a ticket, which is what transpired. Without knowing or being informed there are tickets to be picked up our staff would not have looked. Our staff is well versed in how to handle and differentiate between will call and purchasing tickets. Also, if the customer had said something at anytime that weekend we could have made the adjustment for the mistake that was made. At this point all monies have been paid out to the promoter of the show. There are two options for the customer at this point. We can either provide 2 tickets for next years event, which will be taking place in November or refund the tickets that were purchased in advance for a total of $93.25, which we have all the payment information for. Consumer Response /* (3000, 24, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's not true. I asked for the will call tickets I purchased they took my id to look up my account asked for me to show the card I purchased them on then took and swiped my card and charged it again. This is why it took 2 months to respond to you or myself. The attorney general finally got a response. IT IS A SCAM. Business Response /* (4000, 26, 2022/01/24) */ As a follow-up to this complaint. The customer in question has been issued the refund as stated in the earlier e-mail. Our Box Office had been in touch with her prior to the date of this last correspondent with what we thought was an agreeable refund according to the client. A copy of the credit card receipt was mailed to her for verification. I can assure you that there was no scam as she claims. As stated previously, she asked to purchase tickets on the day in question and our staff was not asked for tickets she had in will call which we would have gladly to handed to her. Please feel free to reach out if there are any other questions. Best regards, Jim M******

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