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ComplaintsforWoosta Gas Car Auto Repair, Inspection, & Sales
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Went to this gas station WOOSTA GAS 950 SOUTHBRIDGE STREE WORCESTER MA Because I Had the engineer light on my car on. They was support to check first and let me know what it need to be fix on my car in step they charge $150 for road test and for fix the carliper.my two caliper was perfect good . they need to ask me or told me from the begging that there was a charge $150 to check and they never did from the beggingBusiness response
06/25/2024
To whom it may concern,
The customer came to our station seeking help with what she believed was a brake issue. We gladly took on her job after listening to her and proceeded to take the brakes apart. We did all this work in front of the customer, who was by her vehicle, and while explaining what we were doing.
Following two hours of work, where she could have stopped us at any point, we discovered the cause of the issue and charged the customer for this labor. There is not a single garage that does not charge for labor, and as a courtesy, we did not charge her our full diagnostic fee.
Im shocked to hear that this customer thinks she should have been charged nothing for two hours of work. Out of respect for the Better Business Bureau, we can offer a free inspection sticker or a $50 refund if she stops by the station, but we cannot issue a full refund given the work we put into the vehicle.
Thank you for understanding,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.