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          Find a Location

          Umass Memorial Medical Center has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Umass Memorial Medical Center

              55 Lake Ave N Worcester, MA 01604

            • Umass Memorial Medical Center

              119 Belmont St Worcester, MA 01605-2903

            • Umass Memorial Medical Center

              281 Lincoln Street Worcester, MA 01605

            • Marlborough Hospital

              157 Union Street Marlborough, MA 01752-1228

            Business ProfileUmass Memorial Medical Center

            Hospital
            Multi Location Business

            Contact Information

            55 Lake Ave N

            Worcester, MA 01604

            Get Directions
            Visit Website
            Email this Business

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 153

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Umass Memorial Medical Center has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Umass Memorial Medical Center

                55 Lake Ave N Worcester, MA 01604

              • Umass Memorial Medical Center

                119 Belmont St Worcester, MA 01605-2903

              • Umass Memorial Medical Center

                281 Lincoln Street Worcester, MA 01605

              • Marlborough Hospital

                157 Union Street Marlborough, MA 01752-1228

              Location of This Business
              55 Lake Ave N, Worcester, MA 01604
              Email this Business
              BBB File Opened:
              4/28/1999
              Years in Business:
              153
              Business Started:
              1/1/1871
              Business Management
              • Ms. Joy Cournoyer
              Contact Information

              Principal

              • Ms. Joy Cournoyer

              Customer Contact

              • Ms. Joy Cournoyer
              • Mr. Nicole Hicks, Supervisor
              Additional Contact Information

              Fax Numbers

              • (508) 845-6571
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/12/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I received bills from Umass Memorial Health, Guarantor ID *******. The bills are for dates of service Jan. 12 - March 20th. I have consistently made payments. I paid $200 on Feb. 9th, $200 on March 21st, $100 on April 29th and $100. I received a statement on May 18th and set up a payment plan on the UMass Patient Portal for them to take a payment from my card starting May 28th. I checked my card on June 6th and found that they did not take a payment. I called on June 6th and spoke to ******. She confirmed UMass had canceled my payment plan and sent me to collections. I was not notified that my payment plan had been canceled or that I was sent to collections. Also, collections have not contacted me asking for payment. I set up a new payment plan while on the phone on June 6th, which ****** confirmed, and she assured me that my account would be removed from collections. UMass took the payment from my card on June 9th but did not remove me from collections.I would like my account removed from collections immediately and written confirmation of this from UMass.
              Read More
              Read 4 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lynn S

              05/19/2024

              I had a biopsy done and received the results by telephone that it was malignant melanoma. I would think that reasonable practice would be to schedule an appointment with the patient to go over the results. I was given only a phone number to call which I did and it became worse they told me there is no spot in the schedule at all for me and they would call me back what happened to UMass goal of compassionate care and patient care. 0 stars given.Dony bother with patient advocate when you call there it's a complete disaster they told me to advocate myself for care it's disgusting

              Umass Memorial Medical Center Response

              06/12/2024

              Thank you for leaving this feedback. We are sorry to hear that you were dissatisfied with the care you received or encountered with our organization. We would appreciate the opportunity to learn more about what you mentioned here. We have shared your review with the Office of Patient Advocacy, who has confirmed that they will support you if you re-engage with them. They can be reached at ************.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

              More Info on Local BBB

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