Business ProfileforPercy's, Inc.

Bought a new gas oven and had it installed 1/31/24. It wasnt getting up to temp right away so called Percys who uses a third party to fix the oven. They first came out costing me a day off from work, to diagnose the issue which was a thermo sensor and the motherboard on 2/22/24 but didnt actually fix the oven until 3/8/24 which cost me another day off from work The oven worked for one month which on 4/5/24 it broke again and failed to ignite at all. When calling and trying multiple times to try and return the oven and get a refund all I got was push back and they kept telling me they need to do two service calls to satisfy some requirement from ********* but conveniently the first diagnosing service call doesnt count as a visit. I didnt buy it from ********* I bought it from Percys. They have called in a favor from their service affiliate to come back to the house and try once more after work hours so I dont have to miss another day at work which I accepted but only because of the bullying tactic of refusing to get the oven and refund me. I just want my money back and compensation for the plumber at this time because had their product worked or if they had just exchanged it free of charge this all wouldnt have happened. They claim if this service tech cant fix the oven (again) then they will have the leverage with ********* to replace it including the plumbers cost. If they can do that at that point to me means they can do that at any point but want to put *********s warranty burden on me. It is obviously a defective product and I dont see why It should cost me ANY more money or be forced to have it fixed. I just want my money from the sale plus the plumber refunded. They claim to be working with/for me but everyone of their solutions involves more time wasted or more money out of my pocket. It is brand new and needs a second round of repairs. Weve only been able to use it 28 of the 69 days weve had it and I feel it will just break again.