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ComplaintsforReady 2 Run Graphics & Signs, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In October 2022 Ford's Hometown requested artwork files from Ready 2 Run. The artwork had been developed and paid for in 2021.The files that were sent were in a format that could not be opened. When finally the files were opened, the artwork was only pictures of the artwork that could not be manipulated for color or size.The format for these files should have been Adobe Illustrated (AI) files. The person corresponding, ***************************, did not specify what format these files were in or what was needed to open them to be able to manipulate them. The link to the files expired on Oct 21.Business response
11/21/2022
We didn't provide the level of customer service that we pride ourselves on and we will be reaching out to the customer to resolve this issue by providing them with design file they are requesting.Customer response
11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***
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Contact Information
Business hours
Today,9:00 AM - 5:00 AM
MMonday | 9:00 AM - 5:00 AM |
---|---|
TTuesday | 9:00 AM - 5:00 AM |
WWednesday | 9:00 AM - 5:00 AM |
ThThursday | 9:00 AM - 5:00 AM |
FFriday | 9:00 AM - 5:00 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.