ComplaintsforAsphalt Techs
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had Asphalt Techs fill cracks on the two streets in our development. The service was prompt and courteous. ******* said the repairs should be good for 5 years. Six months later a number of the cracks were open with vegetation growing in them. I called and left messages about getiing the cracks repaired but my calls were never returned.Business response
10/27/2023
The first I heard of this complaint was yesterday (more than 1 year after the crack filling was done), but then I received the BBB Complaint. My home base is in *****. I returned home late last night to be with family as there is a lock down in many towns in our State due to an active shooter situation, and the shooter is still on the loose.
We do not guarantee workmanship of filling cracks on a high traffic roadway shared by a neighborhood and travelled by various motor vehicles, etc. on a day to day basis. The winter elements of the ground freezing and thawing will expand the asphalt and cause cracks to open up. We cannot guarantee what the elements will do to a road or what a plow truck blade will do to a road. There is no written guarantee from Asphalt Techs for this job.Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On July 5, 2022 Asphalt Tech completed a satisfactory installation of a new driveway and drain at my home on ***** Ridge Drive at a cost of $9750.00. At that time the contractor said he would email me a statement outlining the project and noting receipt of payment. I gave him the check with a note requesting the proof of payment and including my address and email address. I did not receive it I called numerous times and was promised this info but I have received nothing and they have stopped answering my calls.Business response
09/06/2022
We have spoken with ********, she has received her receipt and everything is all set.
Thank you
Customer response
09/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
:*****************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.